- Report: #1275610
Complaint Review: Cox Communication Arizona - Phoenix Arizona
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Cox Communication Arizona
1945 E Camelback Rd Phoenix, 85016 Arizona, USA
Phone:
623–594–1000
Web:
http://www.cox.com
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Cox Communication Arizona Cox Communication Fraudulently and false fully Trapped in 2 year contract with very high price without revealing the facts Phoenix Arizona
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Fraud-fully trapped me in 2 year contract without my knowledge. I was on auto pay. By the time I came to know, customer service said that you had only 60 days to dispute. They are charging me high rate and going to charge even higher, which I came to know only today (12/21/2015)
I got specials from COX in April 2013 with 2 year contract at price of $51.xx per month. This was suppose to expire in April 2015.
I called COX customer support to take away phone line and reduce my plan to fit in my budget, I was told that I can get the same service with same price for one more year without any contract so I agreed over phone.
Because of auto pay I did not check the payments regularly, I noticed in Sept that I am being over charged ($71.xx) by COX so I called cox customer support, s/he acknowledged the issued, promised to reduce the bill to $51.xx but it did not happen. COX customer support personnel accepted the fact that I suppose to get same service for 12 more months.
I called COX customer service again in Oct/Nov after finding out that my bill is still not reduced. I was told that there is some technical issue the system is not allowing him to fix, he will work with other team and fix it soon. This is the same promise I was given in Oct. He said that I will get all the credit back since April one it will be fixed so I don't have worry about it. Nothing happened.
I called customer service again today (12/21/15) and to know multiple surprising things. One that I suppose to be paying $71.xx as per my plan, though there were update on the account with promises to me during earlier calls. I came to know very first time that I am under 2 year contract for the service with $71.xx from April 2015 to Mar 2016 and then I will shoot up to full price of the service which is about $100. I never agreed to such contract, It was not told to me in Mar 2015 when talked to customer service.
At this point not sure how to get out of this situation.
This is happening to me after being 12 years with COX internet services.
NOTE TO SAVE OTHER CONSUMERS: COX told me that contract details were there in April bill, which I could have dispute in 60 days. Being on auto pay and had belief that COX customer service will not cheat me, I never read paper bill fully. Now COX trapped me in 2 year contract which was never talked during phone discussion. Please note the situation and be care full with fraud by COX.
1 Updates & Rebuttals
Jim
Florida,USA
Another Blame Everybody Else Whiner
#2Consumer Comment
Tue, December 22, 2015
YOU fully admitted to NOT reading the paperwork. Worse than that, YOU fully admitted to not even double checking your own bank account to be positive the correct amount was being deducted! Anybody with half a brain READS what they have agreed to BEFORE agreeing to it! Incredible! Anybody with half a brain monitors their own checking account, keeps a written ledger and maintains an on-going running balance!
Blame anybody you wish but the OBVIOUS FACT is YOU could have avoided this by using common sense!
