- Report: #1347901
Complaint Review: Central Payment - San Rafael California
Reported By:
anonymous -
Muscle Shoals, Alabama, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Central Payment
2350 Kerner Boulevard, Suite 300 San Rafael, 94901 California, USA
Phone:
1-800-449-8012
Web:
www.cpay.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Central Payment A TSYS Joint Venture; First National Bank of Omaha; CENTRAL PAYMENT AND THEY'RE REPRESENTATIVES JASON STEPHENS ARE DISHONEST, RIPOFFS AND EMBEZZLERS San Rafael California
In 2013 we opened our first business and we made the mistake by putting our trust in and signing up with Central Payment. Jason Stephens was our agent who signed us up. Jason Stephens spewed lies from the beginning stating we were not under a contract, and the machine we were getting would be ours. After about 90 days of service with Central Payment I needed to call CP because there was a discrepancy in the fees that we were being charged. That was when I found out that we were in a lengthy THREE year contract. I texted Jason Stephens about this, and expressed my displesure and he arrogantly texted back stating "well you were planning on being in business anyhow for the next three years so a contract shouldn't matter...." I explained back that he was dishonest by signing us up under false terms, and that was when his true self came out.
A year and a half later we noticed that we we were missing money from our account. Money made from sales were not getting deposited into out account. We called CP and they stated to us that they sent a letter to us that we needed to sign, and because we did not sign the letter and send it back to them they stated it gave them authorization to with-hold 25% of our sales. We never received no such letter. We have partner stores in neigboring cities who are with CP also, and we checked with them to see if they received the letter in question and they had not. The following month they took another 25% of our sales. The following month they did not have any money to take because we quit take credit card sales completely! We asked them where our 25% went too. We received different stories each time we called. One person saild the IRS took it. We spoke to the IRS and they did not know anything about it, did not know how they could do it and for what purpose, or what letter could give them the right to do it. One story said our accountant had it. One person said he did not know but at the end of the year we could file a form with our accountant and at the end of the year get our money back.
We have yet to receive ONE PENNY. They have taken $50.40 from us every month since them for fees. We have requested to close our account multiple times. Each time they say, email us, fax us, a letter with our information, ehy we want to close etc etc, and we do, and our accout will be closed. It is not 2017 and they finally send us an acount confirmation that they will finally close it in February. I guess they want to squeeze on more month of fees out of us. And they told us if they do not get they're equipment back they will bill us $495.00 plus $200.00. You know, the equipment that Jason Stepehens said was ours to begin with? I emplore you, do not sign up with Central Payment. They embezzel money, they lie to you, charge you fees, anything they can do to profit off of you, and use you. And beware of Jason Stephens, he is a liar, and he is unethical. May the odds be ever in your favor of you come accross Central Payment and Jason Stephens!
