- Report: #1311790
Complaint Review: Carchex - Nationwide
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Author Confirmed
Why?
Carchex
Nationwide, USA
Phone:
1877 carchex
Web:
www.carchex.com
Categories:
Business Rating:
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Carchex Total and Complete Ripoff Baltimore Nationwide
I took my 2010 Buick Enclave to the dealership to have the air conditioner checked. The air conditioner blows cold air but sometimes it blows warm. I was told that my core compressor had a small leak and needed to be replaced. I filed a claim with Carchex and was called back by dealership and told that I needed to approve a tear down. The tech told me that he's dealt with them in the past and when they ask that a customer approves this that Carchex is probably not going to pay for repairs. Well I thought, "hey I pay for this warranty, why would they not cover an air conditioner repair?" So Carchex sent out an inspector and a few days later I was called by a representative who pretty much whispered into the phone (like it was an undercover operation) that they would not cover this claim and before I could ask any questions, he hung up. Weird right.
Well I called back and spoke with another rep who told me that the reason the claim was denied was because I had reached my limit. What? That's not what the first guy told me and when I corrected her, she placed me on hold to go find a supervisor. I was called back by a supervisor whe stated that because there was dust buildup on the compressor this was a pre-existing issue. Huh? Don't all repairs stem from a pre-existing condition at some point. I was contacted via email by their underwriters to tell me this was due to wear and tear. Ok now I'm confused. Doesn't most repairs stem from wear and tear? This company has taken my money with no intentions of covering any claims. Please what ever you do, please please please don't ever buy from these people. It is money wasted unless you need your cup holder replaced, they have no intentions of covering your claim. They can hide under the umbrella of "normal wear and tear" or "pre-existing issue" and there's nothing you can do about it.
