- Report: #1342788
Complaint Review: Carchex - Nationwide
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Author Not Confirmed
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Carchex
Nationwide, USA
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Carchex Rip off Chicago Illinois Nationwide
I bought a extended warranty from carchchex. The next day cancelled policy with in 30 days as they claim. Now carchex is sending bills to me. That is not cancelled. I've sent their cancellation forms email and called them. They claim they don't have any records of any conversation or forms or emails. So since its been over 30 days. I'm responsible for the bills. But they can't warranty my car but can charge me. They are rip offs. Don't use them. Tell everyone you can not to use
1 Updates & Rebuttals
CARCHEX
Hunt Valley,Maryland,
USA
Full Refund
#2UPDATE Employee
Thu, January 12, 2017
Mr. Garner,
Thank you for sharing your frustration anonomously on RipoffReport.com. We did review all of our records and we did not receive any communications from you to cancel. When you called us to cancel, your contract was immediately cancelled and a full refund was issued.
Posting anonomously makes it very difficult for legitimate companies like CARCHEX to help you when you have an issue. We would highly recomend including information that allows coampanies to work with you if you have any issues in the future.
CARCHEX has a great reputation for helping customers resolve issues. It is the reason we maintain an A+ rating with the BBB and are consistently recognized as the leading Vehicle Protection Plan company to work with.
We appologize for any frustration but are glad we were able to resolve this matter.
Best,
Jason Nierwienski
CARCHEX Customer Service Manager
(877)227-2439 Ext 1204.
