- Report: #1278376
Complaint Review: Best Buy(Geek squad) - Dallas Texas
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Best Buy(Geek squad)
Dallas, Texas, USA
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Best Buy(Geek squad) Dallas LBJ/Midway Beware of service policy Dallas Texas
Purchased new lap-top with $200.00 service agreement for whatever goes wrong. Had unit 4 months touch screen stopped working. Took into Geek squad for waurantee'service contract work. They sent it out since they could not fix it. I sent it in the end of Novemebr. Today is February 6th. I called since no-body has followed up and the said they were going to replace the unti.
Here is my rub. They wanted to charge me $99.00 to back up my hard drive before the repair. I disputd that but was told to read the fine print. I backed it up myself and theu sent it away. The service Company is sending the hard drive back to originnal store. I called the local store and asked what was next and if they could take my old hard drive and back up and put information on my next new unit. The reponse yes....$99.00 dollars. They have been very difficult to work with and I believe I was misleaded when purchasing original equipment. Everytime I ask a question the answer is $99.00...why did I buy a full service agreement to begin with?
2 Updates & Rebuttals
Customer service
#2Author of original report
Fri, October 14, 2016
Whoever you are...if Best Buy Geek Squad spent as much time practicing Customer Service as you did reponding to this report 8 months later....my feelings/outcome might have been different. Your bed-side maturity really shows.
Rodney
Annonymous
Fort Worth,Texas,
READ THE FINE PRINT!
#3UPDATE Employee
Fri, October 14, 2016
Like they said, read the fine print. No warranties and no service contracts from Best Buy cover data. Guess what? No manufacturer warranties cover data either. Even hard drive makers don't cover data in their warranty. It is always, always your responsibility to maintain a backup. Not doing as such is simply asking for trouble. So, you either backup yourself or you pay the price to have someone else do it. Best Buy was in no way, shape, or form wrong here. You were wrong though.
Again, always read the fine print. Who signs a contract without reading it first? Seriously, that's why stupid complaints like this get made. You're only making yourself look like a fool for not knowing what your plan did and did not cover.
