- Report: #1200890
Complaint Review: Best Buy - Nationwide
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Best Buy
Nationwide, USA
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Best Buy Geek Squad Best Buy / Geek Squad canceled order then added $300 while leaving off the warranty! Nationwide
All I wanted was installation of the gas dryer I had ordered online at Best Buy (with a warranty) for $585. I called 1-800-BestBuy and got transferred again and again.
I finally got someone to arrange installation, but they canceled my first order and started a new order.
They charged my credit card $864 without telling me that they were raising the price of the dryer by $162.
They added almost $300--even though they took OFF the warranty! There was a $139 charge for installation that was not supposed to be charged. And they left off the warranty after discussing with me exactly what would be covered.
I was in the dark about the overcharges and missing warranty because they did NOT send me a copy of the receipt (or offer to send it).
I thought I was talking to Best Buy. I had no idea I was talking to the Geek Squad. They never identified themselves.
I tried to cancel my order, but Geek Squad refused to cancel because they said I bought my dryer in the store in Humble, Texas rather than from Geek Squad. However, my credit card shows that Geek Squad took the money out of my account. They continued to claim that I purchased the dryer inside the store in Humble, Texas even after I told them I'm in San Diego, and I haven't been to Texas since the 1970s.
I called the actual Best Buy store in Humble, Texas and they knew nothing about the order.
I talked to Geek Squad call centers in Georgia and Kentucky. But the Geek Squad Call Center that overcharged me was apparently in Humble, Texas. That would seem to be the only way my order could get the number of the store in Texas. The Geek Squad in Humble refused to answer their phone.
It turns out that the dryer is $449 everywhere in the US except for Humble, Texas, where it costs $611. Apparently Best Buy phone agents transfer people to Humble, Texas for that very reason. And then you can't get the problem fixed because you have to deal with the store in Humble, and the store in Humble tells you they know nothing about your order.
I warn people to be very careful and talk ONLY to your local BEST BUY store.
UPDATE:
Later on Jan. 8, 2015: Ricky at the Geek Squad Call Center in Kentucky said he was refunding $174.90. I was told they could not send me any verification of this action. They said they can't resolve any problems until the dryer has been delivered. They did NOT cancel the fraudulent order.
I wanted to resolve the issue BEFORE the delivery. I want a correct order and correct price before they deliver.
UPDATE #2:
Jan. 11, 2015: Three days later, THINGS HAVE NOT IMPROVED. I have NO dryer, and Geek Squad/Best Buy has $864 of my money. They refuse to cancel my order and write up a correct order.
I will have to go to my bank and start a complaint procedure to get back my $864.
