- Report: #1160098
Complaint Review: Best Buy Geek Squad - Select State/Province
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Best Buy Geek Squad
Select State/Province, USA
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www.bestbuy.com
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Best Buy Geek Squad Continued charging fees to account despite cancellation Nationwide
After carrying the protection plan for a few months, I had called to request canceling the monthly renewal back in Jan. 2013 and was verbally told it would be cancelled. Despite that - my card has continued to be charged for the last 18 months!!! I called again in June, 2014, to again insist on canceling and to insist this time getting confirmation in writing. They gave me a reference number (since they cannot send out an email confirmation) - it should be cancelled now. However, they deny there was any previous request received and refuse to refund prior payments.
