- Report: #383373
Complaint Review: Appstar Financial - Fort Worth Texas
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Author Confirmed
Why?
Appstar Financial
100 Throckmorton Street Suite 1800 Fort Worth, 76102 Texas, U.S.A.
Phone:
888-453-4538
Web:
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Appstar Financial, Appstar Financial Credit card processing co. ripped my comapny off by charges, unethical salesman, lying to me, very unsatisfactory resolution, rude and loud when trying to tell them what was wrong Fort Worth Texas
I needed a credit card machine to process credit cards and unfortunately a person from Appstar Financial called and I bought their machine and bought into their program. The person that sold it to me was Ed Ross and told me that he was a Christain Minister as well as salesman for Appstar.
I thought I was dealing with a person with ethics. I wound up paying for the machine itself and 5 "knuckle busters" $125.00 extra which are to be used to slide the cards that the girls were supposed to use on the job. We are a cleaning company. I could never use them because they do not work
He explained that if we used the card sliders we would get the cheapest rate, which was a lie. To begin with I had a low amount to process and when I used it for a higher amount, I had to be processed for that which no one told me about. Then I got the bill and found out they took the highest amount possible for processing. They also charged me a yearly fee of $95.00 the first month which was tacked on to the very first bill, after I had already paid $574.00.
This is one of the largest rip-offs I have ever had the unpleasant experience to deal with. Liers, Cheaters and Thieves, Unethical business practices.
Lois
Washington, Illinois
U.S.A.
I thought I was dealing with a person with ethics. I wound up paying for the machine itself and 5 "knuckle busters" $125.00 extra which are to be used to slide the cards that the girls were supposed to use on the job. We are a cleaning company. I could never use them because they do not work
He explained that if we used the card sliders we would get the cheapest rate, which was a lie. To begin with I had a low amount to process and when I used it for a higher amount, I had to be processed for that which no one told me about. Then I got the bill and found out they took the highest amount possible for processing. They also charged me a yearly fee of $95.00 the first month which was tacked on to the very first bill, after I had already paid $574.00.
This is one of the largest rip-offs I have ever had the unpleasant experience to deal with. Liers, Cheaters and Thieves, Unethical business practices.
Lois
Washington, Illinois
U.S.A.
2 Updates & Rebuttals
Brian
weir,Kansas,
U.S.A.
You killed 'em on that price
#2Consumer Comment
Thu, June 21, 2012
You sold here a T7P for $395? Dude- that's a $70 terminal. I can name 20 processors that give away terminals much better than a T7P for free. Just based on how bad you raped them on the terminal makes me inclined to believe the merchant.
Ed
North Pekin,Illinois,
U.S.A.
A sad misunderstanding
#3REBUTTAL Individual responds
Mon, November 17, 2008
When I first met with Lois, since she was new to credit card processing, I went over details of how it works. Since all her transactions were going to be "keyed in", I suggested she get the knuckle busters so that she would have a copy of the card and the customer's signature. This meant, that if there were a dispute, she would have the copy and it would be up to the customer to prove her company had not fulfilled their contracted work. This would protect her from chargebacks. I did not tell her she would have the lowest rate (qualified rate). Since she had five teams, she purchased 5 machines at $25.00 each. She also purchased a brand new Hypercom T7P for $395.00 and as long as she processed with Appstar, it would be replaced for free, except for shipping, within 24 hours if there was a problem with the machine. When we wrote up the contract, I asked Lois what her highest ticket would be since I had to put that amount in. If I am not mistaken, we put it at $1000.00. Sometime later, she took a credit card for $5000 as advanced payment which was 5 times the limit she had agreed to! This took extra time and extra paper work to get the money into her account which would be the case with ANY credit card company. She was charged the normal mid-qualified rate for this charge. Her contract clearly stated a $95.00 annual fee and outlined what the qualified, mid-qualified, and non qualified charges would be. Lois called me to say she wasn't happy and we talked about the $5000 charge. I tried to explain what had happened and why she didn't receive her money right away. I turned the situation over to our home office and thought it was taken care of. I offered to return the knuckle busters and refund her money but she was not interested. Unfortunately, people sometimes hear what they want to hear. Lois is not a bad person but neither has she been ripped off. She ended up talking with another credit card processor and they must have taken the opportunity to get her business by making Appstar look bad in her eyes and not telling her we were simply following the rules laid down by MasterCard and Visa. I tried again to help Lois but she had escalated the situation to a win/lose situation rather than attempting to find a win/win resolution. She calls myself and Appstar a number of names, none of which are true. It is just a sad minsunderstanding between an honest salesman/company and a very nice lady. Ed
