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  • Report:  #107587

Complaint Review: Apple Computer - Cupertino California

Reported By:
- Melbourne, Florida,
Submitted:
Updated:

Apple Computer
1 Infinite Loop, Cupertino, 95014 California, U.S.A.
Phone:
408-996-1010
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
My son purchased - on line - an ipod mini. As received, the product did not work.

We sent the ipod back to Apple and the same ipod was immediatly sent back with a note that it worked fine ( note: I said immediatly sent back - I doubt that anyone actually unpacked it.)

We tried to use the ipod with two different computers including an Apple and it clearly did not work.

We wanted our mony back and Apple would only refund us if we paid a restocking fee.

Apple made a free $25 for selling us a defective piece of junk with lousy service.

From now on I buy Dell.

Will

Melbourne, Florida
U.S.A.


4 Updates & Rebuttals

Timothy

Athens,
Georgia,
U.S.A.
iPod Mini

#2Consumer Suggestion

Thu, September 23, 2004

First, music transfer on to iPods require I belive iTunes 4.5 or later, in addition if you have already transfer the music on your iTunes several times you to other things like other mp3s or CDs you may have dificulties transfering the music to you iPod, depending on download source (not all download sources are created equal). this is a strange coomment, but I have had problems with either iTunes or an Apple product before in the past and I have always been notified by email that they have recieved my complaint, and product. if you didn't get such an email then maybe your right, no one at Aplle looked at it, because the package was returned to sender. this may explain why you got it back so quickly. i do recommend that anyone who buys one of these things gets a protective pouch for their player regaurdless of brand, you would do that for your lab top wouldn't you? Also I was unaware that Apple charged a restocking fee. This has not appeared in any of the other Posts on this web site as far as I can tell. I am one of those "Apple people" for sure. So take what I post with a grain of salt. I have been every impressed with the lengths that the folks at Apple and the iTunes Music store have gone to in providing good service (much, much better than any bank, credit card company or home improvement store). I hope this is helpful.


Timothy

Athens,
Georgia,
U.S.A.
iPod Mini

#3Consumer Suggestion

Thu, September 23, 2004

First, music transfer on to iPods require I belive iTunes 4.5 or later, in addition if you have already transfer the music on your iTunes several times you to other things like other mp3s or CDs you may have dificulties transfering the music to you iPod, depending on download source (not all download sources are created equal). this is a strange coomment, but I have had problems with either iTunes or an Apple product before in the past and I have always been notified by email that they have recieved my complaint, and product. if you didn't get such an email then maybe your right, no one at Aplle looked at it, because the package was returned to sender. this may explain why you got it back so quickly. i do recommend that anyone who buys one of these things gets a protective pouch for their player regaurdless of brand, you would do that for your lab top wouldn't you? Also I was unaware that Apple charged a restocking fee. This has not appeared in any of the other Posts on this web site as far as I can tell. I am one of those "Apple people" for sure. So take what I post with a grain of salt. I have been every impressed with the lengths that the folks at Apple and the iTunes Music store have gone to in providing good service (much, much better than any bank, credit card company or home improvement store). I hope this is helpful.


Timothy

Athens,
Georgia,
U.S.A.
iPod Mini

#4Consumer Suggestion

Thu, September 23, 2004

First, music transfer on to iPods require I belive iTunes 4.5 or later, in addition if you have already transfer the music on your iTunes several times you to other things like other mp3s or CDs you may have dificulties transfering the music to you iPod, depending on download source (not all download sources are created equal). this is a strange coomment, but I have had problems with either iTunes or an Apple product before in the past and I have always been notified by email that they have recieved my complaint, and product. if you didn't get such an email then maybe your right, no one at Aplle looked at it, because the package was returned to sender. this may explain why you got it back so quickly. i do recommend that anyone who buys one of these things gets a protective pouch for their player regaurdless of brand, you would do that for your lab top wouldn't you? Also I was unaware that Apple charged a restocking fee. This has not appeared in any of the other Posts on this web site as far as I can tell. I am one of those "Apple people" for sure. So take what I post with a grain of salt. I have been every impressed with the lengths that the folks at Apple and the iTunes Music store have gone to in providing good service (much, much better than any bank, credit card company or home improvement store). I hope this is helpful.


Timothy

Athens,
Georgia,
U.S.A.
iPod Mini

#5Consumer Suggestion

Thu, September 23, 2004

First, music transfer on to iPods require I belive iTunes 4.5 or later, in addition if you have already transfer the music on your iTunes several times you to other things like other mp3s or CDs you may have dificulties transfering the music to you iPod, depending on download source (not all download sources are created equal). this is a strange coomment, but I have had problems with either iTunes or an Apple product before in the past and I have always been notified by email that they have recieved my complaint, and product. if you didn't get such an email then maybe your right, no one at Aplle looked at it, because the package was returned to sender. this may explain why you got it back so quickly. i do recommend that anyone who buys one of these things gets a protective pouch for their player regaurdless of brand, you would do that for your lab top wouldn't you? Also I was unaware that Apple charged a restocking fee. This has not appeared in any of the other Posts on this web site as far as I can tell. I am one of those "Apple people" for sure. So take what I post with a grain of salt. I have been every impressed with the lengths that the folks at Apple and the iTunes Music store have gone to in providing good service (much, much better than any bank, credit card company or home improvement store). I hope this is helpful.

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