- Report: #1380945
Complaint Review: Adaptive Eye Complex / Nexacell - Internet
-
Author Confirmed
Why?
Adaptive Eye Complex / Nexacell
Internet, USA
Web:
http://adaptiveeyecomplex.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Adaptive Eye Complex / Nexacell Scam / Internet Fraud / Do not buy the "trial product" Internet
Via the Internet, I ordered a trial version of Adaptive Eye Complex, and per their website, agreed to pay only for shipping. Knowing of the potential for scams in this area, I was very careful to check only the “Free Trial” for the products in question. This was for the Adaptive Eye Complex product. Website: http://adaptiveeyecomplex.com/
Before I completed the online transaction, a pop-up screen appeared and sad that most customers who order this product also order Nexacell.
I did not intend to order Nexacell and attempted to click out of that choice.
I them received a screen showing two products ordered and I was going to pay a very small amount for shipping, $4.95 and $2.95, respectively. Since the Nexcall product was only going to cost $2.95 I proceeded and ordered both products.
Within a month I received credit card charges for shipping (which was appropriate) and also for 89.95 and 89.85, for the Adaptive Eye Complex and Nexacell. When I called their customer service line to complain, they said I did not cancel the product in time, and perhaps I did not read their terms and conditions.
They are deceiving their customers by describing the TRIAL VERSION in big letters and apparently hiding the Terms and Conditions, which are in conflict with what is described in their website advertising. The scam is that the instructions on the website for the "Trial Product" differ from the hidden terms and conditions, with the terms and conditions having the onerous language that you will pay the monthly fee until you cancel. Unless your cancel within 14 days, your will be billed $89.00 per month FOREVER, until you call customer service and cancel. When you call to cancel, make sure you get a valid cancellation number and an e-mail confirmation. You may have to make two phone calls, the 1st to the Adaptive Eye Complex idiots and another to the Nexacell rip-off artists. You need to obtain two different cancellation codes and two different cancellation e-mails confirmaing the cancelation of your "order".
Bottom line - this is a TOTAL RIPOFF to the consumer. If you complain enough, then may refund 30% of a product, or in some instances 50%.
If you ask to speak to a supervisor you will be put on endless hold.
Options as I see them: 1. Contact the FRAUD DEPARTMENT of your credit card bank. 2. File a report with the US Postal Inspectors as this product is distributed via the US Postal Service. 3. contact your State's Attorney General. 4. If you can find a Corporate Address (very difficult) you can try a small claims action in your local court. You need the Corporate address in order for the Court to file the proper papers, notifying them of the pending litigation.
