- Report: #1498473
Complaint Review: Rosegal -
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Rosegal
China
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Rosegal.com
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Rosegal Rosegal.com Lies, scams, bait & switch, excessive delays
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Order took over 2 months to arrive from China. I had no idea the items were made or shipped from there. In the heat of the COVID crisis I would never have purchased goods made from China if I had known. Was emailing the company weekly for updates and they kept changing the story asking me to wait just a few more days, but tracking information did not change and the goods did not leave China for over 2 months.
When they finally arrived, they were extremely cheap and poorly made, completely out of shiny polyester. For one dress I ordered a size up from their recommendation and it wouldn't even wrap around half my body. For the other item I ordered the recommended size and it was excessively large and baggy to the point that it looked 2 sizes too large for me. Contacted them again to return the items based on their 100% satisfaction garauntee and they offered me either $10 to keep the goods I can't use, or I could return them at my expense to a warehouse in Florida whose address they refused to provide to me.
I asked 3 times for the address to ship the returns to, and they refused to provide it. My buyer protection on Paypal was running out, so I had to escalate the case with them in order to recoup any money at all. Still currently in dispute because they are waiting a week to respond to any exchange of information and again only offered the option of a $10 refund to keep unusable goods.
I went to write a review for the bad items and the website refuses to allow you to change the rating from anything other than 5 stars. It also tries to force you to prepopulate your review with standard cookie cutter responses of "fast shipping" "great quality" "I love my items!". So all the reviews on their website are fake and fraudulent, making consumers think that 100's of people are leaving genuine 5 star reviews, when they are not. You get what you pay for. If you're ok with cheap clothes made from China that take 2 months to get to you and will fall apart on the first washing of them - good luck.
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