- Report: #1489559
Complaint Review: Palm Beach Jewelry - Boca Raton Florida
Reported By:
Michael -
Lehigh Acres, FL, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Palm Beach Jewelry
6400 E Rogers Cir, Boca Raton, FL 33499 Boca Raton, 33499 Florida, United States
Phone:
(888) 449-5262
Web:
https://www.palmbeachjewelry.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Palm Beach Jewelry sent faulty merchandise and after a month claimed they never received the return and will not exchange/ Boca Raton Florida
Purchased jewelry for my wife for Christmas. Received it November 13th but stones missing from earrings. Used their pre-paid label and followed their instructions for a return for exchange. including all required paperwork and a coopy of my receipt/order docs.
This was a simple "drop in any US mailbox to return." Sent back the week of Thanksgiving. 2nd week of December, still hjad notreceived my replacement jewelry. Tried calling Customer service but l;inre busy, busy, busy. So I used their customer service email contact form and asked the status of my exchange.
No reply, and no jewelry. Four days before Christmas I sent a second email to customer service. Still no reply or replacement jewelry. Today, December 26th I to Customer service. Rude person "NIck" told me they never receievbed my return and therefore would do nothing to help me. Told me to go to post office and get a tracking number.
When i explained that there was no tracking number because i used their prepaid label and followed their instructions to drop it in a mailbox. He basically said I was out of luck. Too bad. Nothing they will do. So I am out the money spent and a Christmas gift for my wife.
