- Report: #1485009
Complaint Review: JR Furniture & Mattress - Seattle Washington
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Author Confirmed
Why?
JR Furniture & Mattress
402 Strander Blvd #B Seattle, 98188 Washington, United States
Phone:
206.575.1451 (1-877-573-8
Web:
https://jrfurniture.com/
Categories:
Business Rating:
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JR Furniture & Mattress JR Furniture & Mattress JR Furniture & Mattress Sold me HIGH quality "Gel/Memory Foarm matteress, but delivered only a "standard" SPRING mattress. Seattle Washington
JR Furniture & Mattress Floor Salesman showed us the Stanton Full Sleeper sofa. And promised it would be delivered with the "Gel Mattress-10 year warranty" as mentioned on Stanton brochure. I took him at his word and bought the sofa. The sofa sleeper was delivered, eight days, later. The mattress turned out to be the "standard spring mattress", With only a two year warranty.
When I learned, from the person whom I bought it for, that it was a SPRING not a Ten year warranty Gel mattress, I also called JR Furniture to inquire and get the issue addressed. I spoke directly with the salesman whom sold me the sofa. And he denied that he even made such an offer. I spoke with at least three other employees at the store trying to understand.
They said that they "don't even sell that mattress". Although the mattress and warranty is clearly stated on the brochure. I left a couple of on-line messages at the sofa manufactures web site "stantonsofa.com" about the Gel Mattress that comes with a ten year warranty. I have not received a single reply. It going on two weeks. Both myself and the intended user are seniors and retired.
I have filed a complaint with the Washinton State Attorney Generals office and it was "deemed approiate for informal complaint resoultion...."
