- Report: #1491191
Complaint Review: Asknet -
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Author Confirmed
Why?
Asknet
United States
Web:
www.asknet.com
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Asknet nexway, asknet.com Asknet.com Two charges Duplicated Unauthorized subscription monthly
Sine 2018 I have contacted my bank repeatedly to find out what two charges have been. The bank tells me no contact information no email no phone number, and until this week I could not find out how this was being done, they Slipped up and told me it comes through Paypal. I have told this bank numorous times to stop the payment and they say it is pending and they cannot do that...
Sometimes it goes through and I have not noticed until I get the statement and of course call the bank again and they tell me they cannot do anything to end this issue, that I have to contact this company and they never can give me any information on How to do this. At other times when after having paid all lagitimate bills and balance is less than a five dollar amount it goes through, and creates a Negitive balance which my bank then charges me for an ACH charge of 35 dollars and on top of it a negitive balance fee weekly.
Since the bank finally told me, I think by acident because for almost Two years I have been asking this bank about this issue, that this charge goes through PayPal. So I Iogged onto Paypal and saw that in fact Asknet is making Two charges which had been Duplicated makeing it Four payments... One 55.13 Times Two, other is 65.87 times Two !!
I was Unable to Chat with a PayPal agent right away, the wait time was several Hours, with a note saying I would be Notified when an agent was ready to speak with me about my issue, and I never recieved any notification from Paypal. So yesterday morning I found a number to call for paypal, it was Not easy to find..
So In actually getting the chance to speak to a PayPal agent they Fianally made a Claim for me against this Asknet for the period of Jan 2019 through Jan 2020. I have No Idea how asknet got any info to have the ability to charge my bank debit card. I have never went to any asknet.com and as far as I know never have asked any questions on any site that serves that purpose...
I will stay in touch with PayPal and hope for some results, pending for ten days until PayPal will know what answer asknet may give them I will try to Update this complaint and post results of the issue...
