Complaint Review: AMERICAN HOME WARRANTY - MEMPHIS TENNESSEE

FILED COMPLAINT WITH BBB..FAIR BUSINESS PRACTICE --FAILED TO DELIVER SERVICES...

Julie Dee***Dispute Resolution Coordinator***901 757-8601

[email protected] Serving the Mid-South

Julie Dee---Dispute Resolution Coordinator---901 [email protected]

Re: Case#40197518 - American Home Shield

 BBB. Your complaint has been assigned case # 40197518 in our files.

American Home Shield **1524 Hwy 30 E **Carroll, IA 51401

**MY Letter-I contacted your Co--had appointments for Refrigerator & MicrowaveEach time they found nothing wrong--the Ice Maker was Grinding badly & Micro Wave was going on & off--sometime Freaky. Each time I paid $100. for Service Fee-$200. total.

*Set Another Appointment to repair Washer & Dryer at my Home.*Spent much Time explaining to Re. about Issues. **The English is not  Good at Call Center--asked for Washer & dryer-saw Order-it was only for Dryer..then there were 2 appointments. So I called & cancelled one Appointment --did not need 2. *TECH never showed Up.**I had 2 Confirmations that I would have the Appointment on Feb 16 2021 between 1 & 5pm. *I paid about $1300/ to this Company with no Relief--My Frig & Washer/Dryer still not repaired.*****I am writing this letter to make a complaint about your unsatisfactory work while repairing my Home.

*I hired you for Maintenance - after hearing some good reviews about you from my acquaintances and friends. You might have done a good job for them, but it has been a very disappointing experience for me.I feel that You as a merchant sold me a Warranty to Repair Items in my Household. the implied warranty of merchantability guarantees that it will help me in the Maintenance of my Home.

*The other type of implied warranty—the "warranty of fitness for a particular purpose"—comes into play when you buy an Warranty  based on the seller's advice that it will work for a particular purpose.

*I now demand Rectification of a complete refund of my Money. I have been facing a great deal of inconvenience due to all these problems. In case I don’t hear from you within a week, I am afraid I will ""not be"" recommending you to any of the people I know and further reporting to an Consumer Groups.

*I expect you to show a professional attitude and offer solutions to fix the discussed issues...such as refund the Money I paid for "Two Contracts" that have not served a Purpose for me.

*Please refund all Monies paid to your Company for the Home Shield Plan for 777 Cedar Ave in Sharon Pa 16146--My Daughter could never get anyone to answer Phone there for there in PA for her Washer/Dryer Repair. **I have not received any Satisfaction with my Repairs here in CA either. ..even Tho I have paid Premiums since 7/23/20 Plus I see $300. paid in Service appointments but only had 2 appointments. As far as I see--it is a total Mess. *Lack of English in your .CALL CENTER is a Huge Problem. **I am very Frustrated..*I do not have a Total yet but You do.

*Please Refund all the "MONIES" I have Paid to your Company**Your Credit Card on File is free Money & a Blank Check--they get $$-U get the "RIP OFF."

BBB did manage to get $733. of my Money back from AHS but they refused the full amount--even tho --they said they would..they did not. *AHS declared the Case Close & Final.*BBB could do nothing more.Looking for Peace of Mind and Budget Protection? **Do NOT Call This Company!

**I feel this Company Targets the Senior Market & take advntage of them as a Group.

Company Response (AHS) 3/10/2021*After a careful review of the account histories for property address, Ms. Ross' AHS plans have been canceled effective immediately. """Full reimbursement of the premium payments will be returned to the plan holder's payment source.""" Please allow fourteen to twenty-one days for  payment source to process the refund from AHS. ( AHS*Small Success 4 consumer

Renita Devres (make your complaint to AHS REP)

Claims Resolution Specialist**1524 Hwy 30 East P. O. Box 727 Carroll, IA 51401

Fax: 901-473-3745**Email: [email protected] (contact info for AHS)