1, Report:
#1488218
Posted Date:
Nov 24 2019
HP Smartfriend Computer Tech Support Hewlwtt-Packard Tech Support HP Smartfriend Service HP Smartfriend LIED to sign me up -NEVERENDING NIGHTMARE to cancel and get refund
Called HP tech support to find out why data transmission through the usb type C port was slow on my brand new HP laptop. Told me there was firmware available for free download that would increase data speed. When I called back to get the download was told I am out of warranty and ne...
Entity
Categories: Computer Software, Computer Tech Support, Computer Technical Support
2, Report:
#1466940
Posted Date:
Nov 08 2018
HP Smartfriend HP SMARTFRIEND COMPLETE PLAN Conned me into buying SOFTware tech support for HARDware problem Internet
Okay, so first off, I will say that, yes, I am partially at fault here because I was pretty sure my laptop had a HARDware problem but I got conned into purchasing this service so they could assist me with a SOFTware problem. The guy convinced me that the problem was corrupted data...
Entity
Categories: Computer Tech Support
3, Report:
#1429276
Posted Date:
Feb 14 2018
HP Smartfriend Services They offered to help me resolve a Issue with my Window Updates Failing to Complete Internet
I will keep it short and simple. This company is 100% designed to get your money and deny you services and further attempt to charge your bank account without your approval. I caution you, DO NOT USE THIS COMPANY. They turned a simple request for help, into a NIGHTMARE that runied a...
Entity
Categories: COMPUTER
4, Report:
#1399360
Posted Date:
Sep 12 2017
HP Smartfriend HP They Don't Help Internet
I recently purchased a HP laptopl. Only 31 days after purchased I started having problems. Hp itself is no help, and although I had a warranty it covered, of course nothing I was having problems with. Next I got a hacker on my pc. Of course I didn't expect for HP to fix it, i...
Entity
Categories: Computer Manufactures
5, Report:
#1351181
Posted Date:
Jan 22 2017
HP Smartfriend Services Breach of Contract Palo Alto California
I was having network issues on my Hp computer so I called Hp smartfriend services for some assistance and I paid the one-time service fee of $99 for up to 14 days of support. I sat with the first tech for like 2 hours while he tried to fix my network issue through remote access bu...
Entity
Categories: Computer Service & Repair
6, Report:
#1341900
Posted Date:
Dec 07 2016
HP SMARTFRIEND PALO ALTO CA Charged a $16.23/mo on a credit card I no longer use for the last 2 years! PALO ALTO Nationwide
HP offered a technical support service that was supposed to be around $100 plus tax. In a desprate attempt to save my computer a few years ago I agreed to make monthly payments of $16.23 it would be 6 payments.
HP technitions were unable to fix the problem and I ended up purchasin...
Entity
Categories: Computer Help Desk
7, Report:
#1333145
Posted Date:
Oct 14 2016
Hewlitt Packard HP Care SmartFriend HP Care SmartFriend never solved my PC problem, and created more issues Nationwide
I have purchased many HP products over the years(pc's, printers, etc.) After I used Microsofts free windows 10 upgrade, a couple of weeks later , my monitor kept blinking on and off, for short periods of time, and then longer periods. I checked out HP help on my computer that rec...
Entity
Categories: Computer Service & Repair
8, Report:
#1301905
Posted Date:
Apr 26 2016
HP Smartfriend Services Vast HP Smartfriend Scam Palo Alto, CA Nationwide
Attention Lawyers: HP Smartfriend Services has been running a nationwide scam on consumers who try to cancel its service, which the company bills individuals $14.99 per month through automatic billing of individuals bank accounts. There is a real and immediate need for a lawyer or...
Entity
Categories: Internet Services
9, Report:
#1292240
Posted Date:
Mar 20 2016
HP SMARTFRIEND SERVICES, CA. I don't know of any because I don't remember asking for these services Palo Alto, California
Hello. Yes, I too noticed at the end of the year statements that I was also charged that $14.99 each month for a year or so. I can't believe that this has been going on so long for other folks out there. I noticed that $14.99 charge one time and had my credit card company to stop th...
Entity
Categories: Internet Services
10, Report:
#1288505
Posted Date:
Feb 18 2016
HP SmartFriend Promised to have your computer work like new, do nothing but download free antivirus programs Internet
My mother was having issues with window on her desktop computer. I called HP SmartFriend to see how the program works. The sales agent assured me that their qualified technical support agents would have her computer running like new again. I signed up. $49.00 to begin and then $...
Entity
Categories: Computer Help Desk
11, Report:
#1255415
Posted Date:
Sep 17 2015
Hewlett Packard SmartFriend Support SCAM HP software support scam ripoff, get the runaround from HP SmartFriend support Nationwide
Disappointed and frustrated with Hewlett Packard SmartFriend online software support. They could not even diagnose much less tell me how to fix what turned out to be the simplest of connectivity issues on my HP Pavilion desktop computer, solved by another software support company in...
Entity
Categories: Customer
12, Report:
#1248600
Posted Date:
Aug 14 2015
HP Smartfriend Services They tricked my son to accept a 1-year-contract with them, and 5 minutes into the service, they told him they couldn't help him! Internet
My son had a problem with his HP-laptop, so he contacted the SmartFriend services. They said they could only help him if he agreed to a 1-year-contract, being $ 49.99 for the first month, and after that $ 14.99 per month. My son accepted. They ran some program, and when that was fin...
Entity
Categories: Computer Service & Repair
13, Report:
#1218805
Posted Date:
Mar 28 2015
HP SMARTFRIEND SERVICE PALO ALTO CA recurring charges for14.99 for no services rendered, don't even know I was signed up for this. Palo Alto California
Charging me14.99 a month for services not rendered. Don't even know how I got invovled with company. No phone number to call and straten out this mess.
Entity
Categories: Computer Service & Repair
14, Report:
#1204202
Posted Date:
Jan 25 2015
HP SmartFriend Internet tech support charged but not provided palo alta. CA CA.
Purchased internet support service on 06/14 which was correct. Then every month after that I was billed $14.99 for service I did not request or receive. I checked the internet & found many others had the same problem w/this company. Paymeny has now been Disputed on my Cred...
Entity
Categories: Internet Fraud