- Report: #1341900
Complaint Review: HP SMARTFRIEND PALO ALTO CA - Nationwide
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Author Confirmed
Why?
HP SMARTFRIEND PALO ALTO CA
Nationwide, USA
Phone:
8448141800
Web:
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HP SMARTFRIEND PALO ALTO CA Charged a $16.23/mo on a credit card I no longer use for the last 2 years! PALO ALTO Nationwide
HP offered a technical support service that was supposed to be around $100 plus tax. In a desprate attempt to save my computer a few years ago I agreed to make monthly payments of $16.23 it would be 6 payments.
HP technitions were unable to fix the problem and I ended up purchasing a new computer a few months later. I was under the impression once the last payment was made that would be that. My thinking was oh well, I spent $100 on an issue they could not fix.
Looking over a paperless credit card statement I discover I have been paying the $16.23 for more than 2 years now! totalling close to $400! I spoke with their customer service and it appears the damage is done, and they would not credit anything. In my oppinion this is a scam, you don't understand what you're signing up for.
