- Report: #1255415
Complaint Review: Hewlett Packard SmartFriend Support - Nationwide
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Author Confirmed
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Hewlett Packard SmartFriend Support
Nationwide, USA
Web:
www.hp.com
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Hewlett Packard SmartFriend Support SCAM HP software support scam ripoff, get the runaround from HP SmartFriend support Nationwide
Disappointed and frustrated with Hewlett Packard SmartFriend online software support. They could not even diagnose much less tell me how to fix what turned out to be the simplest of connectivity issues on my HP Pavilion desktop computer, solved by another software support company in only 2 clicks of the mouse and a reboot.
Before HP support would even talk to me about troubleshooting I had to buy from them a year's online remote sevice contract for a whopping $216.49. Which I did after being reassured that if HP SmartFriend support could not solve the problem I could cancel the service for a full refund.
Then it was transfer to transfer to transfer, repeating the whole story anew to each person on each support tier to be told at last that all Tier 3 Technical Support Agents were busy, but one would phone me within 24 hours. Never happened; HP SmartFriend tech support never called, all we had got was the runaround.
And now, after another software support company unrelated to HP so easily solved the problem, I am having to charge back the HP SmartFriend software online support service contract. The SmartFriend "refund department" informed me "this is a non-refundable service contract;" they do not issue refunds for it "for any reason."
This after being reassured prior to buying that if HP SmartFriend support could not solve the problem I could cancel the service and get a full refund from HP no problem!
After this Hewlett Packard customer service Ripoff Scam I may never be buying another HP product.
