- Report: #1420509
Complaint Review: ZOOMUSA - Internet
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Author Not Confirmed
Why?
ZOOMUSA
Internet, United States
Web:
Sear.com Sears MarketPlace
Categories:
Business Rating:
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ZOOMUSA Bought laptop through Sears Marketplace, seller is ZOOMUSA the Dell laptop came without the bonus gift and broken I tried multiple times to get in touch with ZOOMUSA and did not respond then I finally get response after complaining through Sears and now ZOOMUSA sent email stating can only replace item- that single line email only. I am still waiting for return label and want refund Internet
I have not been able to get a return label to mail back the broken laptop that ZOOM USA sold me through Sears Marketplace. After multiple attempts to reach company then contacting Sears I receive email stating Can only replace Below email copy
Here are a few emails from Sears Marketplace and ZOOMUSA:
From: Delinda Diaz [mailto:[email protected]]
Sent: Thursday, December 28, 2017 4:25 PM
To: [email protected]
Subject: Re: test
Dear zoomusa,
Item Part Number: SPM7768241602
Product Title: Dell Latitude Intel Core 2 Duo DVD/CDRW WideScreen LCD Windows 7 Pro BONUS LCD CLEANER (refurbished)
I have tried multiple times to contact seller to return and get refund due to fact that this item is not working and disappointed a 15yr. old girl at Christmas. As a business this company is doing a lousy job helping customers and I would re-evaluate if you(Sears) really want to continue them as 3rd. party in your Marketplace. I have been a valued customer for years and hope to continue but I will not use 3rd. parties at your Marketplace if this is how I will be treated. Like I said I have tried multiple time to contact seller and receive "Please try again later". I am not requesting anything outrageous, I want to return item and get my refund that is not asking too much. Also I would like to add that besides this item not working it did not come with the BONUS LCD CLEANER. Delinda Diaz
Their Response
ZoomUSA <[email protected]> To:'Delinda Diaz' Dec 31, 2017 at 4:17 PM
Unfortunately it seems at this point unit can only be replaced
Sears Marketplace:
[email protected] To:[email protected] Jan 2 at 12:38 PM Dear delinda, You have received a response to your message from zoomusa in regards to your Order #860294685.
