- Report: #30863
Complaint Review: Z-Tel Communications - Nationwide, Internet
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Z-Tel Communications
www.z-tel.com Nationwide, Internet, U.S.A.
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Z-Tel Communications Unknown Communications company charged my telephone account without my consent. NOW I AM IN COLLECTIONS! Richmond Virginia *EDitor's Comment
Please help bring this company down.
This company has tapped into my phone lines without my consent. They can not be reached. They have called my home several times and when I try returning the message using the number on my caller id, there is no ring or busy signal.
All I wanted to do was to ask them who they were, how and why did they charge my telephone account?
Then all of a sudden, I receive a collections notice. Who are these people?
I have outstanding credit, and I do not like telemarketers like to destroying my credit history.
I am furious and frustrated!
Barbara
Richmond, Virginia
This company has tapped into my phone lines without my consent. They can not be reached. They have called my home several times and when I try returning the message using the number on my caller id, there is no ring or busy signal.
All I wanted to do was to ask them who they were, how and why did they charge my telephone account?
Then all of a sudden, I receive a collections notice. Who are these people?
I have outstanding credit, and I do not like telemarketers like to destroying my credit history.
I am furious and frustrated!
Barbara
Richmond, Virginia
2 Updates & Rebuttals
EDitor's Reponse to the Employee's Rebuttal:
#20
Fri, October 11, 2002
Dear Charity, I realize that your intentions may be honorable, but we insist that these cases not be taken offline to be further obscured by typical customer service delay tactics. Justice delayed is justice denied. We find that typically most individuals have exhausted all other possibilities before coming to our website. What you suggest has the potential of further victimizing the victims. Oh, and by the way... it is admirable that you want to help THIS client, but what about the other 16 victims who have filed reports on this website, those who have responded to testify that they have been ripped off also and the nearly 300 e-mails we have in our files from individuals who were "afraid of retaliation" and just wanted help. I will solve your big mystery for you, Charity. We know this scam. Your company markets a service. A third company who sells to a client, usually online, collects their credit card number or checking account number and provides that data to the "marketing" company. Usually they have some fine print on a bill of sale that says the individual get your service you are marketing for a free trial period. By the time they realize they have been scammed they are on the hook for 3 or 4 months (or more) of your service. This is what I recommend. You contact us as [email protected] and we will make arrangement for you to compensate ALL your victims. Frank Torelli EDitor's Staff
Charity
tampa,Florida,
Please contact me
#3UPDATE Employee
Thu, October 10, 2002
Barbara,
If you would, please respond via this form and provide me with the account number on your notices. I want to research this, as the account may have been fraudulently set up by another individual or an order entry error could have occurred (since you state that you do not know who we are).
I can access the account and pull a copy of the verification used to migrate the account. We can then verify what exactly happened. We are required by the FCC to maintain a copy of the signed Letter of Authorization or recorded Third Party Verification to prove validity of every account we migrate.
I look forward to resolving this for you.
Respectfully,
Charity Mullins
Senior Manager - Customer Relations
Regulatory Division
