- Report: #1310606
Complaint Review: worldpay -
-
Author Confirmed
Why?
worldpay
USA
Phone:
770.829.4914
Web:
http://www.worldpay.com/us
Categories:
Business Rating:
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worldpay they do not process my cancellation request in the first month and make me to pay early termination fee $295.
I am a officeally user (web based healthcare practice management system) and through the officeally, I first contacted with worldpay sales representative, Brian hollopeter, senior account executive. He explained to me that if I cancel my contract within the first month of service, I am not responsible for the early termination fee. I signed the contract on April 21, 2016 and I called him on May 2, 2016 to cancel out my service because worldpay credit card processing did not work through Officeally.
Brian Hollopeter said he is going to process my cancellation and I should get the confirmation email in 7 to 10 days. Instead of getting the confirmation email, I have found that monthly fee of $50 was taken out from my bank account. I called customer service and what I heard from them is my account is still active and I need to pay $295 early termination fee in order to cancel my service. After that, I called Brian Hollopeter and asked about my cancellation on May 2, 2016 and he remembered it and the cancellation should have been already processed by time. He hung up the phone after promise of calling back in next day and of course, I did not get his call in the next day.
Two days later, my secretary and I called his direct phone, multiple times and left message and I was not able to reach out to him until the next day when I called to his office phone. Now he changed his words trying to avoid his responsibility and left an email that “if you want to cancel you need to call customer service as they can do that for you and I am not sure about the cancelation fee.”
Now he asks me to write another cancellation request email if I want to get my money back and early termination fee to be waived and I am not sure what kinds of other trick he is trying to scam me again. I am tired of wasting my time to keep calling back and forth between customer service and this guy and I just decided to file report here.
1 Updates & Rebuttals
WorldPay Customer Impact
Georgia,USA
Worldpay US, Inc.
#2UPDATE Employee
Fri, June 10, 2016
Hi Lee. We apologize for the inconvenience and recent experience you encountered with your account. Please provide us with your merchant ID and contact information and we can have someone reach out to you and look into it further.
