- Report: #1331874
Complaint Review: Windstream - Nationwide
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Author Confirmed
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Windstream
Nationwide, USA
Web:
www.windstream.com
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Windstream Nationwide Windstream Bait and Switch all the way to the top with VP of Legal Kristy Moody Arkansas Nationwide
In 2005 Cathy Wojac from Cavalier(Cava;ier/Paetec/Windstream-They have to keep changing their names to get new customers) solicitated my company to fix our 3 year battle to keep our phone line working. She promised us 99.9% working. Nope never happened. We had some people try to help, but in the end they could not as well.
Finally, Luciana Evans and her boss Tamika tried to help me by promising for a 100/ month I cculd get Voice over IP and it would solve my problems. Took 8 months for Windstream to hook me up and my invoices were 750/mo instead of 450/month(I was paying 350/mo so for 100/mo more my phones would work when it rained).
I called Luciana Evens and she strung me along for a few months and then got a PROMOTION!!!! I have all her emails and sent them to
Jennifer Plante [email protected], Escalations
"Moody, Kristi" [email protected] VP of legal
Unfortunately for my company, accordign to windstreams contract and KRISTY MOODY VP of LEGAL here is her decision
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Jul 25
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Dear Lori,
Thank you, again, for your patience. Legal has advised on the matter and it is our position that we rely on the Terms and Conditions of our contract. Section 18 (Disclaimer of Warranties) states, “No oral or written advice or information by Windstream’s employees, agents or contractors shall create a warranty, and Customer may not rely on any such information.”
Please note that the rate included in the attached proposal which we provided to you on July 8th is still available. Should you choose to switch to another provider, we will agree to waive any applicable early termination liability.
Its been three months and my bills are not even the 466/month Jennifer Plante has promised. Now for two months I tried the billing department and now speaking to [email protected] Still not right.
I was baited to switch to solve problems and now instead of paying the 100/mo increase I am paying over 750 dollars.
The FCC will not help, obviously Windstream owns the Federal government and I was warned of the Arkansas political system and I should not mess with them or else!
Do not use this company for anything! They are anti American and Anti woman owned business. Run fast
