- Report: #286848
Complaint Review: Western General Mercedes Benz Rip Off - Calabasas California
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Western General Mercedes Benz Rip Off
5230 Las Virgenes Calabasas, 91302 California, U.S.A.
Phone:
800-242-9442
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Western General Western General Mercedes Benz Extended Warranty Rip Off!! they are a nightmare company that will never give an honest straight answer. Calabasas California
This Nov 07 I took my car to the local Mercedes Benz Dealership were it was purchased new and were the Western General Extended Warranty was purchased just before the factory warranty ran out.
I purchased the warranty in March 07 and this was the first chance I have had to use. The car was found to need both Thrust Arm Bushings ( control arm bushings) replaced. Western General denied the claim because Thrust Arm Bushings, as Mercedes Benz refers to their Control Arm Bushings, is not listed on their covered items.
Though Control Arm Bushings are covered under Western General coverage, but because Mercedes refers to these as Thrust Arms, and the term Thrust Arm is not mentioned in the covered item section, they will not cover it.
Now, since the Control Arm on my Mercedes is referred to as the Thrust arm and not control arm, I was told by Western General that basically none of the Control Arms on my car will ever be covered because they are referred to as Thrust Arms by Mercedes Benz.
What a lovely bit of Western General word trickery to get out of having to pay for this repair. What a despicable practice. Absolutely shameful! And this is the only warranty Mercedes Benz sells. Shameful, shameful.
I am planning on canceling what is left of this warranty and using the money to pay for the repair.
MY ADVICE ** Same as the persons before me**DO NOT BUY EXTENDED WARRANTIES THROUGH WESTERN GENERAL, they are a nightmare company that will never give an honest straight answer.
Se you on YouTube WG!
Most Aggravated
Pompano Beach, Florida
U.S.A.
I purchased the warranty in March 07 and this was the first chance I have had to use. The car was found to need both Thrust Arm Bushings ( control arm bushings) replaced. Western General denied the claim because Thrust Arm Bushings, as Mercedes Benz refers to their Control Arm Bushings, is not listed on their covered items.
Though Control Arm Bushings are covered under Western General coverage, but because Mercedes refers to these as Thrust Arms, and the term Thrust Arm is not mentioned in the covered item section, they will not cover it.
Now, since the Control Arm on my Mercedes is referred to as the Thrust arm and not control arm, I was told by Western General that basically none of the Control Arms on my car will ever be covered because they are referred to as Thrust Arms by Mercedes Benz.
What a lovely bit of Western General word trickery to get out of having to pay for this repair. What a despicable practice. Absolutely shameful! And this is the only warranty Mercedes Benz sells. Shameful, shameful.
I am planning on canceling what is left of this warranty and using the money to pay for the repair.
MY ADVICE ** Same as the persons before me**DO NOT BUY EXTENDED WARRANTIES THROUGH WESTERN GENERAL, they are a nightmare company that will never give an honest straight answer.
Se you on YouTube WG!
Most Aggravated
Pompano Beach, Florida
U.S.A.
1 Updates & Rebuttals
T. aggravated
Pompano Beach,Florida,
U.S.A.
Western General comes through!!!!!!!!
#2Author of original report
Wed, November 28, 2007
Two days after posting this report Western General had a change of heart and decided to do the Thrust Arm (Control Arm) bushing repair under warranty. I don't know what promted it but regardless, they did. So I must eat crow on this one! I am retracting all negative statements I posted about this company as they have come through for me. I would like to give a special thanks to the local WG Rep Russ for his intervention on this matter and assure people that Western General does in fact have some sane people working for them. Regards, T.
