Complaint Review: Wells Fargo Merchant Services - Nationwide

In 2012 I set up my LLC, I went into Wellsfargo Bank on Louetta & 249 with all my documents from Federal and state agencies. I was asked for second ID and Social Security. I had no clue my Merchant Services account was set up with my mother name (who is not even on my LLC documents or on my business checking account). I was sent a Merchant Services Machine to my retail store and carried on. In 2015 I received a letter stating a credit card transaction of $288. would be charged to me since I did not chip the card and it was declared stolen.  I called WF and informed them I could not chip the new cards because they failed to send me a new wireless chip reading terminal. One arrived soon after but not the $288 that was taken out of my account. I packed up old machine as instructed and sent it back. When I decided to open a new location I went back to Louetta WF and opened a second checking account and order a clover machine for new store. I did my first transaction and waited for money to be deposited in new account. Nothing, I called WF and found out the Clover was set up for old location.

Contract was sent for me to sign for new merchant account only to find out my mother was named owner under my SS. I told Andrew DeLauder I could not sign this form because it had wrong info; he told me sign it anyways and they would straighten out my new LLC account from my old sole propriatorship later. I informed him that is banking fraud and I would not sign, I have been a LLC since 2012 and had no clue why he was telling me I was not. A week later new contract showed up, before I could sign I noticed high merchant Srvices fees coming out of my account. I find out the original machine that did not was not chip compliant was not received by WF, so I was being charged $56. a month for non-refund fees. It also was the same time my merchant fees for the DateOne terminal was up, it was past 4 yrs so I owned the machine and I was no longer under contract. I was told by a Kevin they would wave the non return fee if I returned the machine I was using at old location.

It comes down to they wanted me to sign a contract for Clover at my first location. Waive fees on a machine they probably did receive but was scrapped by them since it was not reusable. So to stop the $56. a month fee I would have to sign a contract for a new $120. clover machine at my old location. What a scam, I learned my fees went up to 2.8, all credit cards that cashed rewards credit cards had a even higher fee to them. So it seems Wells Fargo wants to destroy all Small Business in America by heaping us with fees and hidden charges. I am a single woman and a small business owner; I opened a second location because I could not get ahead and I could not understand why. Well I now know why, it's callled Merchant Services. Their is no way to get ahead because Wells Fargo will always find away to hit you with fees. Do not use Wells Fargo for your Merchant Services even if it is convient because you bank with them. DO your homework and buy your own credit card machine, than find a company to process your credit card with no hidden fees. The delay in deposit is worth it financially in the long run.