Complaint Review: waterbeds online / www.myrest.com -

I believe that once you read the situation you will come to the conclusion that the consumer did not get her way with threats and lies. She tried to use the system which is designed to protect her purchase but that system only works when you're telling the truth. When you issue a chargeback to a merchant you better make sure you're not lieing about your claim. You might get a credit temporarily but after the investigaton they will reverse it if you're not telling the truth. If anyone wants proof of the actual history on her credit card I can supply it to you. It will show you a charge along with a chargeback then a detailed letter explaining why the chargeback was declined and put back into our favor. It will then show us manually crediting her account after her so called lost return was found and sent back. We also can supply you with or you can retrieve it yourself the rejected BBB claim. They do keep a complete history so there is no reason to make this up. Just a side note, there is no such thing as a flotation mattress that fits over a waterbed mattress??? In our industry a flotation mattress is a waterbed mattress. You can see with this rebuttal that she had not idea what she was buying. On the last note, we have a 100% customer satisfcation rating with the BBB We have maintained this record since 2003 - We have sold to over 1500 verified Pay Pal members - All completely satisfied - We are a Power Seller on Ebay with over 4500 satisfied clients without ever receiving a Bad Feedback. Thank you

John Webb, who responded to my report on his company is not only a complete liar, but he is the psycho who harassed me on the phnone and by e-mail. The following are the lies in his rebuttal: 1. I did not think I was buying a wood frame bed, I thought I was buying a flotation matress which fits over a waterbed matress. I am not an idiot and would never think I could buy a bed nfor $149 2. When I contacted them to try to return the item, I made no less than 50 phone calls and was unable to even leave a message because their voice mail box was full. I sent e-mails that were never returned. I had no choice but to return the merchandise from where it came as I did not want or need it nor was it what was described on th website. No one ever issued me an RMA until AFTER my credit card company reversed the charge. I have the e-mails to prove this. 3. I never reported him to the Better Business Bureau, so no such report was rejected, but I will now since he finds it necessary to lie about it. You can verify I am telling the truth by contacting the BBB. I have not filed a complaint as of 12/09/2003. 4. My credit card company DID grant me a full refund. My Webb's assertion that they did not is nothing but a flat out fabrication. 5. I had to block Mr. Webb's e-mail address and call the police in my jurisdiction and in his to stop him from harassing me. Again, Mr. Webb did not tell me he was the owner of the company, but that makes sense as to why their service is so bad. The animals are running the zoo at Waterbeds online.

John Webb, who responded to my report on his company is not only a complete liar, but he is the psycho who harassed me on the phnone and by e-mail. The following are the lies in his rebuttal: 1. I did not think I was buying a wood frame bed, I thought I was buying a flotation matress which fits over a waterbed matress. I am not an idiot and would never think I could buy a bed nfor $149 2. When I contacted them to try to return the item, I made no less than 50 phone calls and was unable to even leave a message because their voice mail box was full. I sent e-mails that were never returned. I had no choice but to return the merchandise from where it came as I did not want or need it nor was it what was described on th website. No one ever issued me an RMA until AFTER my credit card company reversed the charge. I have the e-mails to prove this. 3. I never reported him to the Better Business Bureau, so no such report was rejected, but I will now since he finds it necessary to lie about it. You can verify I am telling the truth by contacting the BBB. I have not filed a complaint as of 12/09/2003. 4. My credit card company DID grant me a full refund. My Webb's assertion that they did not is nothing but a flat out fabrication. 5. I had to block Mr. Webb's e-mail address and call the police in my jurisdiction and in his to stop him from harassing me. Again, Mr. Webb did not tell me he was the owner of the company, but that makes sense as to why their service is so bad. The animals are running the zoo at Waterbeds online.

Even though the page and the product specifically stated that the product was a vinyl waterbed mattress and that it is intended to go into an existing wood frame waterbed that the customer would have to own. Our company doesn't sell wood frame waterbeds and we make sure that the customer understands that the product is just a replacement waterbed mattress. The cost of this semi waveless mattress was only $149.95 which also included a free liner, fill and drain kit with conditioner and free shipping. However, she thought she was buying a complete bed for $149.95 - Where the confusion came in, I have no idea. Maybe because the description mentioned that it had coils and she just assumed that it was a bed. We've sold thousands of these products and she's the only one that has mistaken this vinyl waterbed mattress as being a complete innerspring bed. The order was an online purchase so we shipped her EXACTLY what she ordered. Once she received her order she asked to return it which we then supplied to her a Return Authorization Number. Our RMA instructions specifically instructs all customer to purchase some sort of tracking information to make sure the product is returned to the proper location. This is where the problem started. She calls and asks us why we haven't refunded her order because of the return. We inform her that we have not received her order. We then ask her if she could supply us with the tracking information to her order. She tells us that she sent it through the post office and she didn't get a tracking number. She then accuses us of having the product and tells us that we probably have the product and since she can't supply us with a tracking number we are lying just so we don't have to refund her order. She then contacts the Better Business Bureau and files a complaint against us. After Researching her complaint, the Bureau throws out her complaint as it had no merit and they deemed we had done nothing wrong. They instructed her to file a claim with the United States Postal Service for the lost package. She then contacts her Credit Card Issuer which placed a temporary credit to her account while they research her complaint. She thinks that she's received her refund because they issue this temporary credit. We supply the credit card company this exact same information. The main factor being that per visa/mastercard regulation the consumer must return the merchandise the the supplier, proof of delivery must be shown. Since she could not prove that the product was sent back to us, not even a receipt for the shipment, they in turn reversed the charge to her account. This is why she thinks that we charged her card again on her last statement. It was actually her own credit card company that was putting the charge back on to her account and giving us the funds back. Her complaint to the BBB was rejected, her own credit card company rejected her complaint. She then calls us back and pleads with us that she somehow miraculously found the package and wanted to see if she could after 3 months still send the package back for a refund. Her story was that somehow the postal service redelivered the package back to her. True or not we really don't know. Since she was over her 30 day return policy we didn't even have to refund her anymore but WE DID any way. We gladly reissued the RMA again and again instructed her to please send the package back to us preferrably by UPS or by FEDEX. The package arrived and the customer was issued a refund. Why did she do all of this? Because she didn't want to pay to return the product to us. She didn't want to take responsibility that she didn't ordered something that she thought was something else. It's like someone ordering tires for 150.00 from a online tire store and thinking that the car came with it. If she would have told us the truth that she had the package we would have just picked it up for her. The lesson to be learned from this is if you're not sure of what you're ordering from a catalog then place your order over the phone after you ask all of your questions. Also, make sure you have tracking information when you make a return. Owner/President

Waterbeds online resubmitted the charge through to my credit card for $149.95 2 months after receiving the merchandise back. When I contact their "collections person" about this, ominous personal threats were made against me and I was harrassed via e-mail and phone until I finally reported him to the police. Do yourself a favor and run for the hills. The psycho that harrassed me is apparently in charge of the company.