- Report: #51324
Complaint Review: Walgreens - Palatka, Florida
-
Author Not Confirmed
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Walgreens
Corner Of Crill And Rte 19 Palatka,, 32178 Florida, U.S.A.
Phone:
18002892273
Web:
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Walgreens ripoff/negligence Palatka, Florida
*UPDATE Employee: Get over it!
*UPDATE Employee: Get over it!
*UPDATE Employee: Get over it!
*UPDATE Employee: Get over it!
*REBUTTAL Individual responds: NO? It was me and i was in fear of my life,
*REBUTTAL Individual responds: NO? It was me and i was in fear of my life,
*REBUTTAL Individual responds: NO? It was me and i was in fear of my life,
*REBUTTAL Individual responds: NO? It was me and i was in fear of my life,
*Consumer Suggestion: Suggestion
*Consumer Suggestion: Suggestion
*Consumer Suggestion: Suggestion
*Consumer Suggestion: Suggestion
*UPDATE Employee: Unfortunately, mistakes happen all the time
*Consumer Comment: This is way I avoid Walgreens at all costs!
Consumers beware! a recent 1st time consumer of walgreens pharmacies went to get a prescription and ended up receiving the wrong medication. Because the new assistant behind the counter had no idea what she was doing in their opinion and recieved the wrong medication!
THE CONSUMER DID NOT REALIZE THIS UNTIL AFTER THE MEDICATION WAS TAKEN!! How many times has this happened before?, well the manager said(qoute)"great another lawsuit" and went on to describe how this was not the first time this had happened,because once before according to her, a child had the same thing happen to them! The child ended up in the hospital(according to her)and she didnt go into any other details.
To make a long story short,after contacting the managers, regional managers, corporate office, insurance companies, they said the issue was: the person did not die, package is clearly marked.etc there was no lost wages, no court in the usa would award damages(settlement)and offered a measley $50.00 yes fifty dollars!!. This was an insult!!.
There are alot of what ifs and questions: what if the medicine harmed their organs??..what if it was a child receiving medication.? allergic reactions a possibility?..Wasn't the package clearly marked? Did the consumer put too much trust in the pharmacy? The end result was the pills that were taken were pain pills and the consumer did survive(though very afraid of losing their lives for quite sometime)they(companies)did not care about what had happened.
Walgreens's insurance company- Kemper insurance companies handles claims..walgreens is insured for up to $2 million dollars liability insurance and contact between the two was ongoing and all they could come up with is $50?. How many more times is this going to happen to the public?To our children?
Walgreens needs to take a look at their system they have in place so this will not continue to happen to the public, they ignored a customer who potentially could of been fatally harmed,they gave no apologies for the error, the feeling was they and their insurance company could of cared less what happened. It didn't matter to them..
"it happens all the time" was one response from a management member from kemper.
This is an outrage!! This is one persons story and is based on real and actual events(this happened the week of 9/11) as one person was afraid for their life,many were losing theirs:(. How can these companies get away with these incidents happening and not be accountable for their negligence?. Please be careful when you seek medication from a pharmacy..this could happen to you.
Jim
welaka, Florida
U.S.A.
THE CONSUMER DID NOT REALIZE THIS UNTIL AFTER THE MEDICATION WAS TAKEN!! How many times has this happened before?, well the manager said(qoute)"great another lawsuit" and went on to describe how this was not the first time this had happened,because once before according to her, a child had the same thing happen to them! The child ended up in the hospital(according to her)and she didnt go into any other details.
To make a long story short,after contacting the managers, regional managers, corporate office, insurance companies, they said the issue was: the person did not die, package is clearly marked.etc there was no lost wages, no court in the usa would award damages(settlement)and offered a measley $50.00 yes fifty dollars!!. This was an insult!!.
There are alot of what ifs and questions: what if the medicine harmed their organs??..what if it was a child receiving medication.? allergic reactions a possibility?..Wasn't the package clearly marked? Did the consumer put too much trust in the pharmacy? The end result was the pills that were taken were pain pills and the consumer did survive(though very afraid of losing their lives for quite sometime)they(companies)did not care about what had happened.
Walgreens's insurance company- Kemper insurance companies handles claims..walgreens is insured for up to $2 million dollars liability insurance and contact between the two was ongoing and all they could come up with is $50?. How many more times is this going to happen to the public?To our children?
Walgreens needs to take a look at their system they have in place so this will not continue to happen to the public, they ignored a customer who potentially could of been fatally harmed,they gave no apologies for the error, the feeling was they and their insurance company could of cared less what happened. It didn't matter to them..
"it happens all the time" was one response from a management member from kemper.
This is an outrage!! This is one persons story and is based on real and actual events(this happened the week of 9/11) as one person was afraid for their life,many were losing theirs:(. How can these companies get away with these incidents happening and not be accountable for their negligence?. Please be careful when you seek medication from a pharmacy..this could happen to you.
Jim
welaka, Florida
U.S.A.
14 Updates & Rebuttals
Kate
St. Petersburg,Florida,
U.S.A.
This is way I avoid Walgreens at all costs!
#2Consumer Comment
Sat, December 13, 2008
Walgreens is a very busy company, I am pharmacy tech that works for an insurance and 90% of my time is spent telling Walgreens how to fill prescriptions. They make way to many mistakes (last week they tried to asked our company to pay medication that they had dispensed KNOWING it was recalled). None of the prescriptions are processed in the local pharmacy and the seem to have no knowledge of how to work their computer systems (for the most part). This is really confusing in a pharmacy and leads to error which occur all the time. All the time, when I worked retail at Publix (THE BEST) patents switched from Walgreens because Walgreens overcharged them (all the time), Walgreens dispensed the wrong (Oops! 40mg instead of 20mg) or sometimes the prescriptions just went missing (Where did that oxycoodone go??). Walgreens is just to busy, employees to inept,and the company to money hungry for me to ever take a prescription there. That being said the manager is an idiot. She not only is incredibly unprofessional (she actually told you that they put a child in the hospital??) she is trying to kept herself from being fired, for allowing her employees to almost kill someone. You have recourse- if you felt your life was in danger call the DEA tell what you should have received and what you actually received, call Walgreens corporate to file a complaint. All pharmacists are scared when this happens- and they MUST report to the DEA the pharmacists can lose their licenses. I would take a stand now, they tried to brush off but it happened before (mention it to the DEA) and they weren't serious enough, who is next an infant? Mistakes happen but this is a serious that if taken this lightly will kill a person.
Mandii
Portland,Oregon,
U.S.A.
Unfortunately, mistakes happen all the time
#3UPDATE Employee
Tue, May 31, 2005
It isn't Walgreens fault as a whole for what happened to you and it's unfair to blame Walgreens, a company with almost 5,000 stores, for one person's mistake. No one is perfect. Not even a pharmacists. Pharmacists are required to pay more attention to detail than most, but even with the utmost care, mistakes can and do happen. Not just at Walgreens, but EVERYWHERE. Instead of freaking out and posting an anti-Walgreens thread, if you did your research you would discover that prescription errors happen all the time. That is why if you go to yahoo and type in "prescription errors" in the search box, you will see various individuals not unlike yourself looking to blame the big corporation for one person's very human mistake. There are hundreds of complaints against Rite Aid, CVS, just about every other pharmacy out there. They must ALL be inherently evil and filled with incompetent employees right? Look, I'm sorry this happened, but think of it this way. You are alive. Be grateful. Could've been much worse.
Faye
Tallahassee,Florida,
U.S.A.
Suggestion
#4Consumer Suggestion
Thu, January 06, 2005
You know, the medication you take is a serious matter. I won't disagree that mistakes like this are unacceptable, however, maybe YOU should have read the label prior to taking the medication. I always do. Human error is bound to happen. Make sure it doesn't happen to you and read your labels.
Faye
Tallahassee,Florida,
U.S.A.
Suggestion
#5Consumer Suggestion
Thu, January 06, 2005
You know, the medication you take is a serious matter. I won't disagree that mistakes like this are unacceptable, however, maybe YOU should have read the label prior to taking the medication. I always do. Human error is bound to happen. Make sure it doesn't happen to you and read your labels.
Faye
Tallahassee,Florida,
U.S.A.
Suggestion
#6Consumer Suggestion
Thu, January 06, 2005
You know, the medication you take is a serious matter. I won't disagree that mistakes like this are unacceptable, however, maybe YOU should have read the label prior to taking the medication. I always do. Human error is bound to happen. Make sure it doesn't happen to you and read your labels.
Faye
Tallahassee,Florida,
U.S.A.
Suggestion
#7Consumer Suggestion
Thu, January 06, 2005
You know, the medication you take is a serious matter. I won't disagree that mistakes like this are unacceptable, however, maybe YOU should have read the label prior to taking the medication. I always do. Human error is bound to happen. Make sure it doesn't happen to you and read your labels.
Jim
Welaka,Florida,
U.S.A.
NO? It was me and i was in fear of my life,
#8REBUTTAL Individual responds
Thu, January 06, 2005
yes! It was me and i was in fear of my life, imagine this happening to your children or relatives, how would you feel then? Yes things are clearly marked but..customers come in to pick up prescriptions confused in pain..given medication. all sorts of things can happen.. and do..it happened to me..i was 40 some hours afraid i was going to die..my family is thankful i didnt, anyhow we dont do businss with them anymore..im assuming they will lose many more customers
Jim
Welaka,Florida,
U.S.A.
NO? It was me and i was in fear of my life,
#9REBUTTAL Individual responds
Thu, January 06, 2005
yes! It was me and i was in fear of my life, imagine this happening to your children or relatives, how would you feel then? Yes things are clearly marked but..customers come in to pick up prescriptions confused in pain..given medication. all sorts of things can happen.. and do..it happened to me..i was 40 some hours afraid i was going to die..my family is thankful i didnt, anyhow we dont do businss with them anymore..im assuming they will lose many more customers
Jim
Welaka,Florida,
U.S.A.
NO? It was me and i was in fear of my life,
#10REBUTTAL Individual responds
Thu, January 06, 2005
yes! It was me and i was in fear of my life, imagine this happening to your children or relatives, how would you feel then? Yes things are clearly marked but..customers come in to pick up prescriptions confused in pain..given medication. all sorts of things can happen.. and do..it happened to me..i was 40 some hours afraid i was going to die..my family is thankful i didnt, anyhow we dont do businss with them anymore..im assuming they will lose many more customers
Jim
Welaka,Florida,
U.S.A.
NO? It was me and i was in fear of my life,
#11REBUTTAL Individual responds
Thu, January 06, 2005
yes! It was me and i was in fear of my life, imagine this happening to your children or relatives, how would you feel then? Yes things are clearly marked but..customers come in to pick up prescriptions confused in pain..given medication. all sorts of things can happen.. and do..it happened to me..i was 40 some hours afraid i was going to die..my family is thankful i didnt, anyhow we dont do businss with them anymore..im assuming they will lose many more customers
Courtney
Londonderry,New Hampshire,
U.S.A.
Get over it!
#12UPDATE Employee
Wed, January 05, 2005
First off I do agree that that was a terribly situation, but mistakes happen all the time, you need to just get over it, and did it happen to you? No. I work at a Walgreens and its the best job I have ever had! The people I work with are amazing and everyone is so close. We treat costumers respectfully and as equals. At Walgreens there are VERY strict ruled regarding these matters and if they are not followed than there will be consequences. Are you to say that you've never made a mistake before? I mean seriously, the perscription IS labled right in front of your eyes, its your responsibility to always check your medications before taking it, its just irresponisble if you do not. So just get over it, Walgreens is an amazing store with amazing people working in it!
Courtney
Londonderry,New Hampshire,
U.S.A.
Get over it!
#13UPDATE Employee
Wed, January 05, 2005
First off I do agree that that was a terribly situation, but mistakes happen all the time, you need to just get over it, and did it happen to you? No. I work at a Walgreens and its the best job I have ever had! The people I work with are amazing and everyone is so close. We treat costumers respectfully and as equals. At Walgreens there are VERY strict ruled regarding these matters and if they are not followed than there will be consequences. Are you to say that you've never made a mistake before? I mean seriously, the perscription IS labled right in front of your eyes, its your responsibility to always check your medications before taking it, its just irresponisble if you do not. So just get over it, Walgreens is an amazing store with amazing people working in it!
Courtney
Londonderry,New Hampshire,
U.S.A.
Get over it!
#14UPDATE Employee
Wed, January 05, 2005
First off I do agree that that was a terribly situation, but mistakes happen all the time, you need to just get over it, and did it happen to you? No. I work at a Walgreens and its the best job I have ever had! The people I work with are amazing and everyone is so close. We treat costumers respectfully and as equals. At Walgreens there are VERY strict ruled regarding these matters and if they are not followed than there will be consequences. Are you to say that you've never made a mistake before? I mean seriously, the perscription IS labled right in front of your eyes, its your responsibility to always check your medications before taking it, its just irresponisble if you do not. So just get over it, Walgreens is an amazing store with amazing people working in it!
Courtney
Londonderry,New Hampshire,
U.S.A.
Get over it!
#15UPDATE Employee
Wed, January 05, 2005
First off I do agree that that was a terribly situation, but mistakes happen all the time, you need to just get over it, and did it happen to you? No. I work at a Walgreens and its the best job I have ever had! The people I work with are amazing and everyone is so close. We treat costumers respectfully and as equals. At Walgreens there are VERY strict ruled regarding these matters and if they are not followed than there will be consequences. Are you to say that you've never made a mistake before? I mean seriously, the perscription IS labled right in front of your eyes, its your responsibility to always check your medications before taking it, its just irresponisble if you do not. So just get over it, Walgreens is an amazing store with amazing people working in it!
