Marvin
Philadelphia,#2UPDATE EX-employee responds
Fri, April 19, 2013
Below is a Real Email concerning the dirty dealings of Cellular Sales employees.
Cellular Sales has become a Cult of Corruption. So, just take it as it is and form your own opinion.
Just as Verizon provides Tech Asurion insurance, Cellular Sales offers TechProtect, which by the way is a much better product than Asurion. So, it's not just the principles of this company, but many employees have resorted to very unethical behavior.
(This message is going to all dealers)
All,
TechProtect is OUR insurance program that has direct financial risk to Cellular Sales. We have always had a zero tolerance policy with regards to fraud and we are actively pursuing fraudulent behavior. Unfortunately, we have our first set of dealers under investigation and / or legal prosecution for Insurance Fraud, which as you know, is a federal offense.
Examples of Fraud:
1. Dealer files a false claim on a customer account to get additional inventory in the store or to have it in his trunk for a future sale
2. Dealer makes 2 lost claims on his personal account and then sells the replacement phones to customers those phones are found on their accounts in EREOS (which we are now scanning)
3. Dealers personal credit card is being used on multiple customer accounts for their monthly premium. Dealer has made several lost claims using another name during the call without the customers knowledge. Those phones are then sold to different customers and the ESNs are found through EROES scans.
4. Dealer put his personal phone that they owned for several months into a BOS and then added insurance on it. Dealer then filed a lost claim and cancelled the insurance.
5. Dealer coached the customer to file a lost claim when the phone is actual damaged and then offered cash for his damaged device to repair and resell.
6. Dealer used someone elses credit card without their consent to enroll customers on insurance (*** this is not only Insurance Fraud but potentially Identify Theft as well as Larceny ***)
7. Dealer moves damaged equipment to a covered MDA to make a claim.
8. Dealer simply claims that the wrong MDN was insured and insist on coverage for a different MDN.