Complaint Review: United Movers Group - Altamonte Springs Florida

Both on the Chicago and Ft. Lauderdale/Florida, and Boca Raton, Louisiana, Better Business Bureau websites, this company has an F rating and is not a BBB certified business. My reasons for filing a complaint are as follow: United Movers Group had scheduled to pick up my furniture May 26-27, 2017, in Nashville for transport to Orlando, Florida. On that Friday afternoon, Jeremy, my dispatcher, did not call or return my calls about being a no show and rescheduling. When I called Walter, director of operations or customer service manager, did listen to me and helped get my furniture rescheduled for pick-up on the following Monday. The two packers were absolutely wonderful, and I felt hopeful that my furniture would be in great shape. A dispatcher, not Jeremy, called and asked me when I wanted delivery. Eric Scott, the sales rep, had told me delivery was between 2-14 days, so I asked for Wednesday, May 31st. The dispatcher said, "You got it!"

My furniture was then, for some inexplicable reason, shipped to a warehouse in Indiana, and Jeremy, my dispatcher, did not return calls. However, there was a seven-and-a-half-week delay until July 21st when I finally received my furniture, minus a tv and small table and with a broken marble top for a small table. Had a crew chief not taken mercy on me at the warehouse and saw when my furniture had arrived and chose to take my order, I would probably still not have it. In fact, Jeremy wanted him to take a smaller order to Florida that arrived much later than mine. Several times dispatchers called with false dates of delivery as I would then verify with a helpful soul who told me my furniture was in the warehouse and had not been loaded on the truck. July 19th, Daniel, another dispatcher, called but left no voicemail. When I called him back, he said he had called by mistake. So technically perhaps, he had notified me I would be receiving my things, but it was not until the next day that the crew chief called and alerted me to a real delivery.

Over those long weeks, I called and called asking for information, but only two people there would tell me the truth. One even told me, "This always happens to the nicest people." For seven and a half weeks, I lived with a dinette set the previous owner had left and a bed I had to buy and a lamp. It was a scary time as I wondered if the pieces left me by my great-grandmother, grandmother and father, and parents had left me and that I had grown up with. Once I unpacked, I found broken crystal goblets and antique dinner plates that had survived intact during approximately 20 other moves in the past 75 years. I took pictures and also submitted a claim for the broken marble top, missing table, and missing 32-inch flat screen, but no one ever contacted me. In fact, the company sent a form letter thanking me for my business as if they had never mistreated me.

This was an absolute nightmare for a recently retired teacher who spent $13,000 of my retirement nest egg for a two-bedroom apartment move because of a stair fee of $6,000. I will have to substitute for extra income to be sure I can survive on a fixed income. I have voicemails of false promises and also pictures of broken furniture and also pictures of a bare apartment that I had to live in for so long. I submitted a claim for a broken marble-topped table and missing 32" flatscreen, but heard nothing from the company. I have called the crew chief and his manager several times and have never heard about the missing television or missing table. I have applied for part-time jobs to help make up for the savings I had to use to get my furniture. I would not recommend this company in spite of the kind/truthful souls who work there. There are not enough of them, alas. Service cost: $13,000 Order ID: $7,000