- Report: #1443423
Complaint Review: u-Haul of North Plano - Plano Texas
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Author Not Confirmed
Why?
u-Haul of North Plano
2560 Kathryn Ln Plano, 75025 Texas, United States
Phone:
View photos Address 256
Web:
https://www.uhaul.com/Locations/Truck-Rentals-near-Plano-TX-75025/733045/
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Uhaul trailers U haul of North Plano texas They put on a tow hitch and i did not approve of the shitty wiring, and or the install, unprofessional. They told me I could return to have tow hitch removed after the holiday (it was Dec 20th they put hitch on) and when I did they refused. And the battle goes on. 6 months as of this filing. Senior Citizens and Elderly, BEWARE OF DIRTY TACTICS USED BY U-HAUL. When you go to rent a storage unit or truck, stand at the counter, hopefully with a few other customers and slowly read every word of light gray on the back of each contract page. (the whole back page is made to screw the customer, versus protect the consumer). Every word. Ask them all kinds of questions about sentences that don’t sound right or fair. Ask them to explain why they do not give customer satisfaction as one of their guarantees. Plano Texas
My Partner of seven years wanted to get me a hitch for Christmas. I told her I only wanted a Reese Square tubing hitch. Nothing else.
My partner was misled by U-haul of North Plano stating they sold Resse hitches.. They don’t. They only sell Knock Off hitches by a generic company that makes them for Resse. Not the same.
Once they installed a generic round tube hitch, I was not happy with the sloppy and non caring wiring. I crawled up under and took photos and made them fix the wiring. I then challenged them on the install, with the safety pin forced into bumper for a 24/7 365 rub into my plastic bumper. Un professional.
The locking pin that connects to the safety pin is forced against the hitch making it impossible for me, a handicapped senior citizen, to be able to remove the d**n ball that bangs my knee every d**n day I use my truck. I want the thing removed, but U-haul, the smart idiots they are, threw away any parts they removed from my vehicle, without notice, without approval and without telling me, or handing me the parts to bring back when I was ready to remove the hitch.. It’s a game tactic for U-haul. And for this, they refuse to remove it.
They refused to reply to the Better Business Bureau and the BBB has put a negative mark on their account, ALONG WOTH OTHERS THERE ALREADY.
I just want the hitch removed and my partner given back her $400 spent on a lousy stupid hitch from U-haul, the idiots of storage and truck rentals.
