- Report: #1489125
Complaint Review: TracFone Wireless Inc. - Miami FL
-
Author Confirmed
Why?
TracFone Wireless Inc.
9700 NW 112th Avenue Miami, 33178 FL, United States
Phone:
1‑800‑867‑7183
Web:
www.tracfone.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
TracFone Wireless, Inc. América Móvil, I have traveled to a weak cell phone coverage area, they shut off my service, and then clawed back the Data allotment. Will not return the data allotment. Miami FL
My cell phone service is 'auto-pay' and comes with triple minutes, and 1 GB Data per month per payment cycle. Currently paid up.
I'm here visiting at a place along the Colorado river with spotty cell phone coverage. I still regularly get cell phone text messages and have called out a couple times. I was unaware that since I rarely used my cell phone here, but did get text messages, that they would shut off my service due to lack of use.
Eventually, a couple days ago, (I've been here for days 24 days) I get an email from them stating they had deactivied my phone, but showed the wrong phone number in the body of the text? And I soon found out that they had also clawed back my Data allotment.
Went online and reactivated. Data allotment was not restored. Meanwhile, I've gotten several emails about the deactivation/reactivation and each and every one shows the wrong phone number. Not a one of them shows my actual working phone number. They all show a different service end date from mine as well.
Called their service center...use to be I could request a USA tech agent and after 3 transfers would get one, this time, 11 transfers and it was a hard to understand Indian agent who pulled the old 'talk at the same time the customer does repeatedly so they get angry and hang up' gambit. I did hang up.
Earlier today, I drove 4 miles where I could get a very strong signal and used the phone as designed so it has been reactivated. Just now checked online and still no data re-allotment.
This clawing back of alloted data is just wrong. It's something I've paid for, THEY turned off my service without order or request, it's THEIR system that is mistaken about the phone usage, and when my service is reactivated, the SHOULD reactivate the data allotment.
4 Updates & Rebuttals
Straight Talk
United StatesStraight Talk Wireless
#2UPDATE Employee
Wed, December 25, 2019
Hi Jason.
This is Wendy from Straight Talk Wireless and I read your post. I am so sorry for the inconvenience you have gone through with our service. We would really want to help you with any issues or concerns. To help us serve you better, chat with us at http://bit.ly/2qdrKHH for further assistance.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Tracfone
Florida,United States
TracFone Wireless
#3UPDATE Employee
Wed, December 25, 2019
Hi. This is Wendy from TracFone Wireless. I read your review. I would like to apologize for the inconvenience you've experienced with our service. We'd like an opportunity to look further into your coverage issue and help you. Allow us to review your account first and gather more details.
Please contact us via chat at http://bit.ly/2qdrKHH, or by calling 1-800-867-7183. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
Tracfone
Florida,United States
TracFone Wireless, Inc. América Móvil, I have traveled to a weak cell phone coverage area
#4UPDATE Employee ..inside information
Tue, December 24, 2019
Hi JimM,
This is Cristy from TracFone Wireless. We have noticed your post on this blog. Our sincere apology if you have encountered issues with your service and our network coverage. We would like to discuss the details of the issue that you have experienced and ensure to provide you with a resolution.
For assistance, please copy this link http://bit.ly/2qdrKHH and paste it on a new window to chat with us. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We look forward to working with you.
Tracfone
Florida,United States
Tracfone Wireless Incompetence Galore Miami Florida
#5UPDATE Employee ..inside information
Tue, December 24, 2019
Hi. This is April from TracFone Wireless. We are sorry for the trouble that you have encountered with our service and sorry for the delayed response. We would like to investigate your concern. For assistance, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.
