Complaint Review: TOYS R US - Fayetteville Arkansas

I used to be a manager at a diferant TRU. Basically the return policy is at the managers descretion. There are certain merchandise that should not be returned to the store, for example scooters, and seasonal larger items such as swimming pools and inflatabalbe bouncers. On the boxes it should note the merchandise cannot be retunred to the store, and it is reprinted in the owners manual many times. In my store we usually let the customer dictate the result meaning if you have no reciept and you are acting irrationally you can go through Razor to get the product replaced but if you have your reciept and treat us with respect we will do what we can to help you. The advice I would give is ask questions and purchase the extended warranty plan as it will protect you for years down the road.

If They Cand Find A Reason Not To Take It Back They Wont ! Even If It Is In The Warrenty Period, But They Have A Big Bin In The Back Where " RGD " Goes Wich Is Any Damaged/Non Working Product That Get Sent Back To Manufacter. If They Can Get Some Of The Merchandise To Work Again Like TV's, Dvd Players etc.... They Will Re-Sell It With A Orange Sticker At A Reduced Price. UnLoading Trucks They Arent The Carefulest Neither Things Get Dropped, Chucked All The Time And Some Times On Perpouse. I Think They Should Have An Investigator Go In And Work There For A While And See All The Bad Things That Happen To Customers And Employee's. Im Sorry For Your Inconvenience ! Thats Why I Dont Work For There Company No More And Opened My Own Business.

if you paid by credit card simply call them and dispute the charge. You can claim that they aren't honoring their written policy concerning refunds. As the policy says opened electronics can be returned for a like item. They should have honored it. You can get your money back through them.

The customer service you received was poor, if your recount of the events is accurate. At the least they owe you an apology for that occurrence. The refund policy, however, is clear. I don't know if it is posted anywhere in the store or on the receipt, but it seems the original sales clerk likely did not understand or relate it clearly. From their website - In store purchase return policy: "Return Guidelines for Video Games/Accessories/Systems/Computer Software/VHS/DVD/Music Electronics/Radio Control Items/Trading Cards/Collectibles/Consumer Electronics We will accept returns within 45 days of the purchase date on the following products: video games/accessories/systems, computer software, VHS, DVD, music electronics, radio control items, trading cards, collectibles and consumer electronics. The original dated receipt is required for a refund or exchange, and the item must be returned in its unopened and factory sealed package. If the item has been opened, it can only be exchanged for an identical item when accompanied by a dated receipt. Refunds and exchanges will not be given without a dated receipt. If you have further questions about our return policy, please speak to a member of the management team in our stores or call 1-800-869-7787. We will be happy to assist you." If you decide to purchase from Honda as you indicated it looks like you will lose the money on this purchase. You may want to try calling at the number indicated above to see if you can get a resolution. By their own policy they should exchange the item for an identical one as it is opened. Any statement in the manual about "Do not return to the store" notwithstanding. Unless this statement was clearly indicated on the OUTSIDE of the box it is not reasonable for a consumer to be aware of it.