- Report: #1255041
Complaint Review: T-Mobile - Nationwide
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Author Not Confirmed
Why?
T-Mobile
Nationwide, USA
Phone:
800 937 8997
Web:
www.t-mobile.com
Categories:
Business Rating:
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T-Mobile T-Mobile took my money and failed to provide service Nationwide
I don't like to complain, but T-Mobile has set a new standard for apathy and fraud that needs to be publicized. Switching over four lines from MetroPCS, an eager T-Mobile sales team assured me that my four sim cards would arrive before my Metro service expired. They finally arrived 3 days after expiration. In the meantime, desperate to get some kind of communication, I picked up 3 sim cards from a T-mobile store. Nobody mentioned that I needed to unlock the phones first, which turned into a long and laborious process. I was finally able to activate and port over two numbers.The primary number worked for twenty hours and then all data and phone service quit in the middle of an extremely busy work day. I called support and she insisted that I remove the sim card to give her the sim number. She wouldn't answer me when I asked her why T-mobile didn't have my sim card number written down somewhere. When I reinserted it, the phone would no longer read it and no other card would work in that phone afterwards. When I called support from the other phone, I spent hours with eleven different agents listening to at least eleven excuses as to why my service was not working. A tech supervisor persuaded me to reset my phone which lost me all my contacts, pictures, apps and text messages. It still didn't read the card after the reset. It was explained to me that in the first 24 hours after porting, it is a dual service, so if you have only one phone you will miss some calls. Another tech told me that the sim card damaged my primary phone and that I would need to purchase a new Hydro from T-mobile for $159. The same phone was only $39 at Metro but they refused to unlock any new phones, even for their parent company! After awhile, neither of the sim cards worked and I had to find an internet connection so that I could use Skype to call T-mobile. They also told me that the Metro unlock had reverted back to locked status. I went to a Metro store and they explained that it doesn't work like that. Phones cannot revert back to locked once they are unlocked. He also told me that T-Mobile had given me the wrong kind of sim card that caused my primary phone to malfunction. After 10 hours on Skype, four of which were hold time, I found myself on the phone with supervisor Alma who wanted to test the four phone numbers at midnight. I adamantly told her not to call but she insisted and woke up a very angry new T-Mobile customer, who was reluctant to make the switch in the first place. After I explained to her that T_Mobile owed me a phone after giving me a sim card that disabled my primary phone, she was unable to make any sense of the situation and the call with her disconnected prematurely as had the previous 14 calls.
T-Mobile got my money up front and I am now missing at least twelve hours of my valuable time as well as my contacts, texts, pictures, two lines and a phone. I also lost a 20k contract today because I was unable to get calls. And now I see why they are offering 10GB. My son was online for less than one day and already used up 1GB without any downloading or videos. According to the browsing history, one T- Mobile Gigabyte is equivalent to Virgin Mobile Hotspot 100 Megabytes. It's bad enough that they have no interest in keeping one customer but their incompetence and apathy created havoc with four of my family. There is much more to this story, but it's already boring enough.
