- Report: #134831
Complaint Review: SuperShuttle New York - Long Island New York
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SuperShuttle New York
52-15 11th St. Long Island, 11101 New York, U.S.A.
Phone:
212-2097000
Web:
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SuperShuttle New York failed to provide a service, then refused to pay a promised taxi fare reimbursement Ripoff! New York/Long Island New York
I have reserved a "Blue Van" airport ride on August the 30th, 2004 (confirmation #8022237). Supershuttle failed to send a car, but promised to reimburse a taxi fare.
Acting on Supershuttle's promise an expensive taxi trip was purchased, as opposed to an originally planned budget shared trip. Supershuttle never reimbursed this expense.
In response to the letter of 09/02/2004 Mr.Ivy Boatwright of Supershuttle refused the reimbursement on basis of a company policy. He apologized though. I call it a rip-off!!
When I entered into contract with Supershuttle I was not informed that I am bond by their company policy. (Call them and check yourself if they ever tell you about it). I wasn't even informed about its existence when placing the order by a telephone. I doubt their company policy was ever made public. I haven't found any mention on such a policy at Supershuttle webpage www.supershuttle.com.
I believe that their verbally expressed promises supercede any company policy they might have. In my opinion it is a double breach of verbal contracts. First: the company failed to provide the service they agreed to. Second: the company failed to compensate for a service failure.
Supershuttle's employees twice manifested the promise of reimbursement: by the phone and in person at the airport. This was a direct cause of an additional expense made in hurry. I would appreciate if Mr.Ivy Boatwright returned phone calls, as a simple courtesy to his clients.
My subsequent letter of January the 5th was left without a response, neither. Really do care about the customers, do they? It is March the 13th, 2005 when I am writing it.
I warn against using Supershuttle service - expect being late at the airport and pay dearly.
Karol
New York, New York
U.S.A.
Acting on Supershuttle's promise an expensive taxi trip was purchased, as opposed to an originally planned budget shared trip. Supershuttle never reimbursed this expense.
In response to the letter of 09/02/2004 Mr.Ivy Boatwright of Supershuttle refused the reimbursement on basis of a company policy. He apologized though. I call it a rip-off!!
When I entered into contract with Supershuttle I was not informed that I am bond by their company policy. (Call them and check yourself if they ever tell you about it). I wasn't even informed about its existence when placing the order by a telephone. I doubt their company policy was ever made public. I haven't found any mention on such a policy at Supershuttle webpage www.supershuttle.com.
I believe that their verbally expressed promises supercede any company policy they might have. In my opinion it is a double breach of verbal contracts. First: the company failed to provide the service they agreed to. Second: the company failed to compensate for a service failure.
Supershuttle's employees twice manifested the promise of reimbursement: by the phone and in person at the airport. This was a direct cause of an additional expense made in hurry. I would appreciate if Mr.Ivy Boatwright returned phone calls, as a simple courtesy to his clients.
My subsequent letter of January the 5th was left without a response, neither. Really do care about the customers, do they? It is March the 13th, 2005 when I am writing it.
I warn against using Supershuttle service - expect being late at the airport and pay dearly.
Karol
New York, New York
U.S.A.
1 Updates & Rebuttals
Karol
New York,New York,
U.S.A.
Reimbursed after Better Business Bureau intervention
#2Author of original report
Tue, April 26, 2005
Wow! These people are really effective! I have got reimbursed after The Better Business Bureau intervention in April 2005. Supershuttle tried to save face claiming that they never received the request, despite the fact that I am in a possession of a written payment refusal, signed by Ivy Boatwright, on SuperShuttle stationery, dated September 14,2004, quote: "Unfortunately, company policy does not allow me to reimburse for the week of 8/29/04 tp 9/4/04 because of the republican convention." My appreciation and gratitude to The Better Business Bureau.
