Mike
Brice,#2REBUTTAL Individual responds
Tue, September 22, 2009
SUMMER IS USUALLY A TWO-THREE WEEK TURN AROUND TIME, SO SEVERAL WEEKS IS NOT UNUSUAL.
THIS CUSTOMER CHOSE NOT TO TAKE THE MOTOR TO THE DEALER ACROSS THE STREET WHERE HE BOUGHT IT, USED, BUT INSTEAD BROUGHT IT TO US!
AFTER HE HAD AN OIL ISSUE WE FOUND IT HAD BEEN ASSEMBLED INCORRECTLY DURING PRIOR WORK, WHICH IS HOW OVER SEVERAL SEASONS THE SHIFT SHAFT WORE A HOLE THROUGH THE ALUMINUM CASTING. SINCE THIS AREA IS HIDDEN UNDER THE POWER HEAD, IT WAS NOT DISCOVERED UNTIL THE PROBLEM BECAME WORSE. (OIL ALARM SOUNDED, NOT HEAT) (SHIFT SHAFT, NOT DRIVE SHAFT)
I MADE THE CALLS, WHICH GOT THE PROBLEM RESOLVED THROUGH MERCURY WARRANTY AND AT A VERY REASONABLE COST. CONSIDERING THIS WAS A "USED" MOTOR, I FEEL THIS CUSTOMER GOT A FAIR DEAL.
I WAS TOLD THE SELLING DEALER WOULD NOT WORK ON THIS CUSTOMERS MOTOR. WISH WE HAD NOT EITHER!