- Report: #1183952
Complaint Review: Straight Talk - Nationwide
Reported By:
don''t worry -
Basking Ridge, New Jersey,
Submitted:
Updated:
-
Author Not Confirmed
Why?
Straight Talk
Nationwide, USA
Phone:
1-800-299-7784
Web:
www.strainee.com
Categories:
Business Rating:
(0)
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Straight Talk deceives over $500 from an innocent customer. Miami, Florida Nationwide
I paid $379.85+538.07. I have only used less than $300. Straight talk refuses to refund the balance because I did not read terms/conditions. I paid $379.85 early in 2013 opening a Straight Talk wireless service. The phone number is 908-343-1838. I like Straight Talk because there is no contract. On 2/10/2014, I paid $538.07 for additional a year of service in advance. Last month, I switched to Hilio which is much inexpensive than Straight Talk. I requested a refund for the unused service by email. Straight Talk did not respond. Thus, I called and asked a refund to the customer service. The representative said there will be no refund for unused in advance fee I paid because I did not read carefully the terms and conditions. Who reads the small characters of all the terms and conditions? This kind of business practice is not respectable. Straight Talk is not supposed to deprive the unprovided services from the customers money in this way. They should refund over $500.00 immediately. At least, they should have red character warning sentences on their website when customers click and pay for advance payment. For example: "You are about to pay un-refundable airtime fees." Straight Talk is cheating customers advertising "No Contract" by no refund in small characters in terms & conditions. This is not respectable company's business practices at all. Straight Talk should make money providing better service with lower price not by cheating most customers are not reading small terms and conditions. They should not take any money from the customers for nothing. This is not a proper way of making money.
