- Report: #1204779
Complaint Review: Straight Talk Wireless - Nationwide
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Straight Talk Wireless
Nationwide, USA
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www.straighttalk.com
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Straight Talk Wireless Walmart's Wireless Services theft, bring your own phone, rude, outsourced idiots Bacolod, Philippines Nationwide
After 5 hours of trying to activate my phone last night they stole my $66 and refuse to credit my account
Last night I purchased a $66 bring your own phone activation kit because we had straight talk successfully last year for about a year.
Their online activation step by step system took my service plan card number and applied it to my husband's old number that is no longer attached to our account after FIVE hours of fighting just to get it to go past the first screen (the ONLY one that would go was to reactivate your old phone number to your new phone).
Now today after 4 hours of waiting on hold, being hung up on and lied to I am told oh well we refuse to credit your account for the product you paid for you just gave them a free month of service and to top it off Leslie of the Bacolod Philipines call center under Mr Kimberly Drefuy actually had the NERVE to laugh at me for their system stealing our money.
I am disabled and raising 4 children so I do NOT have $66 to just give away and now as of 2/11 I will have NO way to contact my doctors and no way to keep in touch with family and if I end up in the ICU because of my disability and being unable to reach the doctors you can bet your backside they will be paying the bills! So I STRONGLY suggest you credit our account the service card or refund my $66 for the kit and I will just go with another carrier. So choose wisely...
They need to fix what THEIR _system STOLE OR face a nice fat lawsuit for endangerment, pain and suffering and distress in addition to the lawyers fees and the court fees to boot.
1 Updates & Rebuttals
TF01
Florida,Straight Talk Wireless Walmart's Wireless Services theft, bring your own phone, rude, outsourced idiots Bacolod, Philippines
#2UPDATE Employee
Mon, February 02, 2015
Dear TinaT.,
This is Julie and I work with Straight Talk Wireless. I read your post on this blog and we are sorry for the inconvenience. Let us help you. For further assistance, please send me an email to [email protected] or you can chat with us live @ http://bit.ly/16DrgbW. Thank you.
Julie
Straight Talk Wireless
