- Report: #1074660
Complaint Review: Straight Talk Wireless - Miami Florida
Reported By:
beansmorocco -
Snowmass Village, Colorado,
Submitted:
Updated:
-
Author Not Confirmed
Why?
Straight Talk Wireless
Miami, Florida, USA
Web:
www.straighttalkwireless.com
Categories:
Business Rating:
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Straight Talk Wireless Wal Mart Phone Won't Work...NO REFUND! Miami Florida
Ordered a phone for my son on straighttalk wireless.com. The ordering process requires that you enter the zip code where the phone will be used most. I entered all appropriate info and received the phone 5 days later. Upon trying to activate the phone via their website and over another phone, I received a message that the phone will not work in our area...What was the purpose of entering the zip code to begin the ordering process if the product will not work where we live???
I was informed by their overseas customer service reps that I should send the phone back. I had misplaced the sheet that had the return address for the phone and contacted their CS via e-mail to obtain the address. I was informed that because it was an Android phone, they cannot refund me (WHY!?) Also, the service card (the PIN with which you add service time to the phone) is also not refundable.
So...They essentially took my money while giving me a product and a service that is 100% useless, and of ZERO value. I believe that this constitutes fraud if not outright theft.
In addition: I have another Straight Talk phone and faced other difficulties getting it activated and found there service in getting my issues resolved to be enormously time-consuming and aggravating...in short: The WORST customer service I have ever experienced... The savings are not worth it...go elsewhere for your phone service.
1 Updates & Rebuttals
Tyg
Pahrump,Nevada,
Airtime....
#2General Comment
Sat, August 10, 2013
I dont understand why they cant take the phone back unless its past the time available to return it. As for your airtime, that is NEVER refundable. You can kick and scream but they will not budge on airtime. Any place that sells airtime for prepaid phones will tell you the same thing. You basically get 5 mins to return it. Past that there is no love. So you will have to eat the airtime. Maybe try taking the phone back to WalMart
