- Report: #1467657
Complaint Review: SPRINT - West des moines Iowa
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Author Not Confirmed
Why?
SPRINT
4520 University Ave Ste 120, West D West des moines, 50266 Iowa, United States
Phone:
(515) 327-3900
Web:
https://www.sprint.com/locations/ia/west-des-moines/4520-university-ave
Categories:
Business Rating:
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SPRINT I dont have Sprint service,the have charged me monthly for a service i dont have. And havr been reporting me to credit burea. This affects the price for my insurance. West des moines Iowa
The following, all and part of this message has be sent to Sprint. Has been phoned to Sprint , and face to face.... recieved promises but no Action.
**** So, SPRINT its been almost a year ago that you started billing me for an account dont have. You have been sending emails after emails for an account that I DONT have. You have been attacking my Credit rating/scores for AN ACCOUNT I DON'T HAVE!! Funny thing you supposedly stopped my service, and as you can see my service is just fine.....Because it's NOT with SPRINT! I went into your store on University West Des Moines and was told about this great service that was available in my area. Q++They convinced me to switch from US Cellular to your company SPRINT. I was to get reimbursed for charges i would incur from US Cellular , up to 600.00.
So I Closed my account with US Cellular costing me 389.00. Of which was never reimbursed. And I started an account with Sprint. I arrived home...no service, and it shut down our wifi connections which cost hundreds of dollars because we work from home. My husband was furious. I had to wait til the next day to return to Sprint off when they reopened. I sat there for hours while giving me the run around. I returned your phones and equipment. Your sells person dropped one of the phones while checking that everything was in the box. It caused a small crack on the screen. So he wouldnt take that phone back. YES THATS RIGHT YOUR SELLS REP BROKE THE SCREEN. I took the phone to a Samsung dealer and paid 97.00 to have a new screen replaced. That took 7 days. And it was returned to the University Sprint store.
After spendspend 2.5 hours your staff arguing about the whole thing, the manager hinding in the back room, staff saying she will be back tomorrow, WHEN I COULD SEE HER THROUGH TO DOORWAY. This is only the highlights of the whole ordeal. But I would be happy to give you more details. On any and all public forums so that I have proof of our dealings. At minimum YOU OWE me 486.00. That doesn't include all the time fuel, and pain that this has caused. My insurance rates are based off our credit rating just in case you want to pay the rate increase as well. YOU NEED TO FIX THIS MESS YOUR EMPLOYEES CAUSED ME..
