Complaint Review: Sprint - Boardman, OH Ohio

August  9, 2017 Contracted with Sprint for 18 months

August 9, 2018 was informed i would be paying $40 more in Sept. even though I was still in contract for 6 more months.  I contracted with a new company immediatly because I had very poor service with Sprint and the could not correct the issues of why I never could use internet unless I was on my home WIFI. My bill would have been $200 for very poor service and I was tired of wasting time complaining.

After contracting with my new company I was cut off from my service for 4 days at least. Something happened during the changeover and Sprint refused to unlock my phone even though I was going to finish purchasing them. I called my credit card company to refuse any payments to Sprint because there was a lot of issues they cresated and I wanted no more money going to them. My credit card company did a chargeback to Sprint to give me leverage in getting my phone connection back. They refused until I agreed to go back to them. Once they got my number back to me, I switched to the the new company. I immediately went to Sprint and gave them their phones back. To me, that was a deliberagte action to get my perfectly like new phones back so they can resell. I was force to pay for new phones once again, and after just one year of use. in two days I spent more than 11 hours tying to gert them to get my phone back to me. I deal with people that are suicidal and distraught. I cant be  without a phone.  My husband has an anurism in his right aortas of his heart, canceer and COPD.  The Sprint phone got many appointments messed up due to texts coming in 4 days late. I cant be without as phone under these circumstances. 

The last required bill to pay was for July 30, 2018. This was the bill that was charged back. I recei9ved an post that showed I owed $160.00 but they adjusted the bill to 101.88 subtrascting $58.12 off the $160, due to the billing date. after this posted, my credit card company, upon my request, then added that July payment. At that point that left me a negative balance after subtractint the $101.88 paqyment from $160.00 back from Discover. Im now getting bills for $853.54.  Even though I have tracking numbers and information on the phones being returned on August 14, they say they never received them.

Last September I was put in harms way because my phone not only could not be used to call out, but i had no way to contact a repair shop. a hotel or navigation when my car broke down on the highway. All due to poor service. I camped during summers and was close to a cell tower and my phone was rendered useless and could never be used to call anyone. I was told it was because of the trees in the area.  Strangely, my older service and new service work beautifuly there.

My new company finally found out why I had poor service.  It stemmed from the Sprint phone having a corrupt file, which transferred into icloud, which got into my new company phone. After the new company giving me two phones, we discovered I had to put the phone back to bare bones and manually download everything which caused me to lose phone numbers and photos.  I was not able to capture anything from a corrupt icloud. 

I have countless hours in correcting a problem that stemmed from Sprint, inconvenience in may ways, several trips to talk to people that cresgted the mess. I spoke to Nayisha, at a number a Sprint agent had given me to clean this mess up' (1-888-211-4727) She said I was correct on that credit and she would post on my file as such.  but she said my local store had to correct the problem because the girl that waited on me made an incorrect entry regarding closing my account. I went into Sprint store and spoke to two people and one was supposed to get bck to me last week and did not. i haver excellent credit and I dont want this to create a problem. My next plan is to contact my Corporsate Attorney because this is soon going to be two month dealing with this.

They owe me $58.12, they need to acknowledge the retuens of 2 iphones and another shipment of the small phone. I was told once I returned the Iphones I was clear of any charges. I was tole this by two sources, one from customer service and one from the local store.