- Report: #1247168
Complaint Review: SLING TV LLC - Internet
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SLING TV LLC
Internet, USA
Web:
sling.com
Categories:
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SLING TV LLC SLING, DishNetwork, Take back tv Credit Card fraud Web based service Internet
Back in February 2015, there was a lot of buzz about this new service called SLING. I could watch live TV on my Roku and the channel selection was decent.
I visited their website and signed up for a free 7 day trial. Here's where the company gets you:
a) After clicking on the 7 day free trial, you get promped to choose a package. I chose the $20 a month one.
b) You are asked to enter your email and create a password. Voilá, no problemo.
c) Now I have to enter my credit card and billing information. Hey hey, wait a minute, this is kinda fast, huh? Hey, is 7 days free trial, so, why not? *enters the info*
d) Congratulations! Go watch your tv and have fun!
After installing the app, I log on on Roku... And nothing. So, let's see the subscription login information.
After hours of waiting for email, I log on sling and the username and password do not exist. So, I repeat the process, making sure I have the right password, and, whoohoo! I have live TV. Or so I thought.
Long story short: The service was terrible, choppy and slow. I simply didn't think the channel line up was worth $20 a month, so, 24 hours later, I cancelled my service. No problemo! No hard feelings! Buh-Bye!
6 Months later, after checking my credit card statement, I noticed "SLING TV - $19.99" and in fact, it was charged on a monthly basis... since February 2015.
After trying to log in to the site without luck, I called the 1 800 number and I was informed that I made a TYPO on my email address. So, SLING TV has been happily charging my card for a service I can't even have access to.
They said I'll get a two month refund and that's all they can do. Here is where the fraud is:
If you click on the 7 day free trial link, you are immediately prompted to provide your email and create a password. Then you have to provide credit card and billing information. No questions asked. Just give your credit card information. Any suscription based site will first ask you to create an account, CONFIRM YOUR EMAIL, CLICK ON AN ACTIVATION LINK and then proceed to "check out".
If you unwillingly made a typo or entered your information wrong, good luck. You are going to be charged and have no way to correct your information or cancel.
I hate when companies nickel and dime you with all these loopholes and legal fine print hoping the user never notices these recurrent charges. The process to sign up is all flawed and needs some serious revision to avoid people signing with the wrong credentials without even confirming if the email account is valid, just to charge $20 a month wether the user even exists. Since 1995 I've received confirmation/activation emails before proceeding to checkout. So, I lost $80 for a service I could not even log in.
