- Report: #1072735
Complaint Review: sleepys - Select State/Province
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sleepys
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sleepys Sleepys are LIARS New York New York
On July 23, 2013 I went to a sleepys showroom an ordered a full size matrees and box spring set for my three year old daughter. The delivery came on July 24, 2013 with a universal box spring that measured 54 inches and a mattress that measured 52inches. I called sleepys customer service and they informed me that the mattress was the correct measurement but the box spring was the issue. I was told to go to a showroom and try to get a box spring that is the same size as the box spring. That same day I went into a sleepys showroom and spoke to the salesman and explained to him my problem. He measured a few full size mattresses in the showroom and all of them measured between 53.5 to 53.75 inches. He then called sleepys and told them that the problem was not the box spring but the mattress. Sleepys told him to schedule a box spring exchange instead. On July 26th, 2013 sleepys delivered the box spring which was the exact same one that they previously sent. I refused the delivery and proceeded to call sleepys again to inform them that the box spring was not the problem but the mattress was. I was told by the representative at sleepys that they would have their warehouse measure the mattress prior to sending it for delivery. On July 27th, I was delivered the same exact mattress measuring 52inches. I refused the mattress and then proceeded to call sleepys. Thre representative I spoke to called the warehouse which I was then informed that the mattress does not come in any size bigger than 52inches. I was told that I could try to select another mattress that measures closer to 54inches or get a refund. I decided to request a refund to which I was told NO.
Sleepys is the one who assured me that the mattress was not the issue and that the box spring was wrong which is why I did not send back my entire order. I was then put out of my way on two additional occasions waiting for a delivery that was completely wrong. Sleepys has lied to me the entire time and now they refuse to issue a refund. Their only solution is for me to spend more money on a higher end model mattress. Had I been told from my initial call that this mattress is only 52inches wide then I would have refused my order immediately.
I would like your assistance in helping me to resolve this matter of Sleepys unethical business practice.
Thank You
1 Updates & Rebuttals
Cathy Sable
Hicksville,New York,
Sleepy's Reply
#2REBUTTAL Owner of company
Wed, August 07, 2013
Dear Ms. Cosna,
Thank you for bringing this issue to our attention. We would like to turn your experience from negative into a positive one. Please reach out to our team of specialists with your invoice number or customer code and include a telephone number with the best time and date to reach you at [email protected] so we can address the complications you experienced and reach an immediate resolution. We eagerly await your reply.
