- Report: #1184970
Complaint Review: Sleepy's - Nationwide
-
Author Not Confirmed
Why?
Sleepy's
Nationwide, USA
Phone:
1800sleepys
Web:
www.sleepy's.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Sleepy's FRAUDULENT WARRANTY!!!!!!!! EAST LONGMEADOW MASSACHUSETTS
This company disgusts me! I reached out to the warranty department to have someone come out and look at the mattress we purchased from your company 4 years ago. The mattress had a 10 + year warranty and was sinking in.
My husband and I went to your East Longmeadow store to look at mattresses just in case we did receive the credit for our old mattress. We explained to your store manager Nick what was wrong with our other mattress and he contacted customer service to check the status of our credit and informed us that it was most likely going to be denied. He said he felt bad and wanted to make it up to us, so he said he would take a good amount of money off of whatever new mattress we wanted and we would have to pay the difference. We accepted and went ahead and paid out portion to receive a new mattress.
About a week and a half goes by and I received a letter in the mail with our credit for the original mattress worth $1500.00 We immediately contacted nick and told him we received a credit and asked what we could do about the mattress we just purchased. He said he was sorry that he wouldn't be able to refund us our $860.00 back but we could use the $1500.00 credit to purchase our daughter a new mattress. We went back to the store and ordered her the same mattress we just bought but in a different size and scheduled delivery for the following Sunday. About an hour ago we just received a call from one of the guys that works at the store saying the district manager will not allow the mattress to be delivered or for the credit to be used! Are you serious???
We have been lied to, taken advantage of, and manipulated by your East longmeadow store manager and are now out $860.00!! Well I am putting a call in to the better business bureau, and will be contacting my lawyer to file legal charges against this company. They refuse to refund me my money, and refuse to allow the credit to be used, so they have given me no other choice. Please think twice before buying a mattress from this company! They are not very good quality, and you can not believe a word they say!
I also called the customer care department tonight and they dont even know where to begin to try and attempt to fix this whole issue. They were trying to come up with a million different excuses that made absolutely no sense.
I will not stand for any of this, and I mean it when I say that this is unacceptable and I will be calling and filing a complaint with the better business bureau, the attorney general, and contacting my lawyer as well to file legal charges.
1 Updates & Rebuttals
Anonymous
Ripped off,Massachusetts,
They are trying to work with me
#2Author of original report
Sun, October 26, 2014
since filing my 1st complaint I have been contacted jn regards to how we can fix the issue!
