• Report:  #3071

Complaint Review: Sleepy's - Bronx New York

Reported By:
- Wayne, NJ,
Sun, August 27, 2000

Bay Plaza Bronx, 10475 New York, U.S.A.
Furniture & Furnishings
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On September 8, 1999, my mother in law purchased a dresser from Sleepy's of Bay Plaza, Bronx NY as a gift for her grandson. The original invoice # is CC0534400. She put a $150.00 deposit on the dresser, the balance of which was to be paid upon delivery.

Sleepy's kept delaying the delivery of the item, which was to be delivered to the grandson's home in NJ. The delivery date would be set, and then cancelled, each time. On the fourth delivery cancellation, my mother in law went to the store in Bay Plaza and spoke to both the salesman, named Angelo, and a district manager who happened to be in the store that day, who identified himself only as Jose1, #28. Angelo cancelled the order and Jose assured her that she would recieve a check for $150.

One month after that conversation, Sleepy's delivery men arrived, unannounced, at the NJ address to make delivery of the item. Since the order had been cancelled a month prior and different furniture was purchased elsewhere, the delivery was refused.

My mother in law began speaking to Martine in the Accounting division of the Credit Department of Sleepy's three months ago (May 2000)in an attempt to recieve her $150 deposit back. Each time she calls, she is assured that the check is in the mail.

The man phone number for Sleepy's is 800-753-3793; Martine's extention is 497. The number for the store in Bay Plaza is 718-320-1141.

Next week will be one full year since Sleepy's first took $150 from a senior citizen and then failed to provide the product purchased in a timely manner. All that is wanted at this point is a refund of the deposit money. Everyone my mother in law has spoken to at Sleepy's is in full agreement that she is entitled to this refund, and yet no one ever actually sends the check.

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