- Report: #64837
Complaint Review: Simba Products - Nashville Tennessee
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Simba Products
637 Bluewater Drive Nashville, 37217 Tennessee, U.S.A.
Phone:
615-366-9007
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Simba Products ripoff dishonest low quality instruments Nashville Tennessee
On Sunday, July 20, 2003 at 9:04 PM I ordered a piccolo from simba products for my son who is in marching band. As he opened it from the box the instrument was very beautiful. However, after a few hours he realised something was wrong. He is 2nd chair at his high school and he plays flute very well. Here is a detailed report prepared by him:
The low G in the Simba Products piccolo, serial number 00150702, is accurately in tune, within plus or minus 8 cents, cents being a term referring to how in tune a note is. On average, the G on this piccolo resonates at an average frequency of 783.9 Hz, making it remarkably in tune.
However, the G# is definitely not so in tune. In fact, it had been registered a few times in the software I used for this report as a G natural that was sharp by roughly 45 cents. The average frequency that the piccolo resonated at while pressing the appropriate keys for G# was, according to the calculations of sophisticated computer software, 812.67 Hz, making it very flat, and the note ranged from -29 cents to -45 cents below the appropriate frequency of 830.609 Hz.
The cause of this inaccuracy in intonation of this note is that the build of the G# key itself does not allow it to open properly. It opens roughly half as far as it should, and although I do not have the appropriate equipment to measure this error in manufacturing in degrees, it is clearly visible in the picture I sent in an email to simba products that the key does not open nearly as far as any of the other keys on the instrument.This is due to the fact that the G# hole cover is attached to the key mechanism by a curved metal rod, instead of a straight one, and when the key is pressed, this rod bumps into another rod preventing the key from opening fully.
Therefore, it is determined that the cause of the bad intonation of G# is a manufacturing defect, in which the wrong type of hole cover device was used, and this is based not on the subjective opinions of the purchaser, but rather by scientific evidence that was collected using the scientific method along with computerized measurement tools. Not only have they manufactured a product of LOW quality, but they have falsely advertised that the piccolo has accurate intonation, since it has been established that G# is clearly not in tune.
Obviously they have problems backing their 100% quality guarantee.
Of course this incident is completely unrelated to the fact that somebody in their company gave the wrong address to FedEx and there was an attempted delivery to the WRONG address. And luckily for THEM and me, our neighbors were not home at the time, and the delivery was made to the correct address a day late. If I wanted it in 3 days, I would have asked for GROUND shipping. Not only is their company incapable of building quality instruments, they are also incapable of shipping these improperly or poorly constructed instruments to the correct address!
Ernest
San Antonio, Texas
U.S.A.
1 Updates & Rebuttals
John Copley - Vice President
Nashville,Tennessee,
U.S.A.
MONEY BACK GUARANTEE
#2REBUTTAL Owner of company
Thu, July 31, 2003
The customers product was shipped to address that was given on our order form from the customer. The piccolo needs a 5 minute adjustment to play properly. Each of these items are checked by our quality control, it must have happened during shipping. We offered to send FedEx to his location at our expense, pickup the item and have it repaired or replaced at no cost or inconvenience to him. He did not accept this offer. We also offer a 14 day free trial money back guarantee on ALL OUR PRODUCTS sold at www.simbaproducts.com, all the customer had to do if he was not satisfied was return it within 14 days for a complete purchase price refund. Thus far, he has not accepted this offer. Further, the picture and email the customer claims he sent was never received by me or anyone in our company. I answer all customer support emails first hand and it NEVER made it to my in box. We are very customer oriented and do all we can do to please our customers. Sometimes even a money back guarantee apparently doesn't work. Some folks are never happy. Sincerely, Simba Products Inc 637 Bluewater Drive Nashville TN 37217
