- Report: #1190059
Complaint Review: Select Home Warranty - Mahwah New Jersey
-
Author Not Confirmed
Why?
Select Home Warranty
One International Blvd. Suite 400 Mahwah, 07495 New Jersey, USA
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Select Home Warranty Questionable claims processing procedures Mahwah New Jersey
I have had very bad customer experience with their sole claim supervisor (Jason McCleland). I tried reaching his manager, but no response.
The calculation he provided for the claim amount does not make any sense and calls for re-evaluation of how Select Home Warranty calculates the claim amount.
Background -
Our Microwave stopped working. - 11/16/2014
Called Claims department - 11/16/2014
Got call back from Jason - 11/17/2014 informing that it is better to replace the oven, instead of repair. So he said an amount of 85$ has been approved, without deducting the 45$ deductible. I was not satisfied with his decision. On top of that, he was not customer friendly and was very rude. I asked him for the basis on which 'Select Home Warranty' came to the 85$ amount, he didn't give a clear answer. He repeatedly said the model was manufactured 10 years back. But I know for sure the microwave is only 4 years old.I asked him to read to me the model number he has and it was wrong. He had a G number, instead of a J number (GE spacemaker, which is costly). He then asked me to send the picture of model number for verification. I send him after the call. He repeatedly didn't allow me to speak and was truly un-professional.
11/18/2014 - I didn't get a call from your claims department, so I mailed them and also called them. They routed it to Jason again. I asked him for the calculation and requested to send me a e-mail about his calculation. His response was ' this is not a mail company' (good customer service). So I asked his permission to record the call from my part, for my future course of action (if needed, legal). He gave his permission (which was recorded as well).
His calculation was
Current price of the model - 379$
Life span of the an oven - 13 years
Years from manufacture date till date - 10 years
Remaining life in years - 3 years
so the claim amount is = (379/10)* 3 = 37.9 * 3 = 113.70
Deductible amount = 45
Net replacement amount is 113.70 - 45 = 68.7$
Then he was threatening 'if you want 68.7 or 85$.'
I asked for the process of appealing this amount, he said he is the one and only supervisor who takes these calls and if, needed I can speak to his manager Rick (you). On 11/17/2014, He said, there is no way of appealing, if needed I can go legal.
Conclusion.
I do not know on what basis the calculation is made. (assuming his numbers are correct).
I checked with GE to see the manufacture date and they gave me the current quote of replacement models with same features. So, Here are the numbers from GE -
Manufacture date of model - JVM1850DM4BB - August 7, 2009
Current value for replacement should be based on Jason's calculation (which was recorded) and repeated multiple times-
Current price of the model - 379$
Life span of the an oven - 13 years
Years from manufacture date till date - 5 years
Remaining life in years - 8 years
So based on Select Home Warranty calculation, the amount should be = (379/5)*8 = 606.4 - 45 = 561.4$
So, based on the facts from GE and Jason's/ Select Home Warranty's calculation, the replacement amount due to me should be 561.4$.
2 Updates & Rebuttals
Antony
Keller,Texas,
Clarification
#2Author of original report
Wed, November 19, 2014
My requirement is not I need 561$, that is what their calculation says. I need the current net asset value for replacement.
They are doing a rip off, if they are botching up calculations like this. They should give a sensible calculation. (ideally price/ total life span ) * remaining life. - in my case it would come around to be 190$.
All I wanted is the net asset value.
I wonder how much rip offs they have done to other customers like this.
Also, 10 year manufacture date is a lie from their part, as GE itself confirms it was manufactured on August 7, 2009.
There was no prompt response from the company, I always had to call them up. They do not keep up their word of calling back. Also, unprofessional experience from them.
If the claims supervisor of an insurance company is not able enough to calculate the depreciated value, what is the purpose.
Yep
Greeley,Colorado,
Huh?
#3Consumer Comment
Wed, November 19, 2014
You want the company to pay you $200 more than the cost of a new unit? Sounds reasonable...
