- Report: #659513
Complaint Review: SEARS - WARRANTY - Internet
-
Author Confirmed
Why?
SEARS - WARRANTY
Internet, United States of America
Phone:
Web:
WWW.SEARS.COM/SERVICE
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SEARS - WARRANTY HAVE TO WAIT TWO WEEKS TO GET DRYER REPAIRED, Internet
Purchased a Fisher Payel Dryer back in 2009. I purchased a three year warranty protection plan for $100. The dryer is not working anymore so called up Sears to schedule a repair man to come out here and fix the dryer. One the website it says SAME OR NEXT DAY SERVICE. Anyway after being transferred to several different people and finally 30 minutes later a woman told me that it would take 8 days for a serivce tech to come out. Then if have to get part additional days. So basically I have to wait two weeks to get my dryer fixed. So that means i need to go to laundrymat and spend my time and money since my $100 warranty from Sears suck. I have purchased so many appliances and never again will i shop with Sears.
DO NOT BUY A WARRANTY FROM SEARS. I BET THE CEO OF SEARS DOES NOT HAVE TO WAIT TWO WEEKS TO GET HIS DRYER FIXED. I WANT MY $100 WARRANTY BACK. JUST GIVE ME MY 100 AND I WILL GO TO LOWES OR HOME DEPOT TO BUY A DRYER. NO ONE CAN WAIT TWO WEEKS FOR A DRYER TO GET FIXED. BUT BOY!!!!WHEN YOU BUY SOMETHING THEY ARE BEGGING YOU TO BUY THE WARRANTY!!!!! DO NOT BUY WARRANTY FROM SEARS. IT SUCKS BIG TIME AND SO DOES SEARS. WHILE ON PHONE A SUPERVISOR WAS ALL COCKY AND HUNG UP ON M E. HHHHMMM I THOUGHT CUSTOMER WAS ALWAYS RIGHT!! WONT EVEN STAND BEHINE THIR WARRANTY. GO TO SEARS.COM AND YOU WILL SEE SAME DAY OR NEXT DAY SERVICE. THAT IS BS. IT WONT HAPPEN BUT THEY ADVERTISE IT. HEY MAYBE FALSE ADVERTISING. MAYBE SHOULD GET AN ATTORNEY AND FIND PEOPLE WHO READ THIS BUT THEN IT WAS NOT TRE. ANYWAY MR CEO OR MR DIRECTORS. HERE IS MY EMAIL CONTACT ME AND GIVE ME BACK MY $100 AND I TAKE MY BUSINESS SOMEWHERE ELSE
DO NOT BUY A WARRANTY FROM SEARS. I BET THE CEO OF SEARS DOES NOT HAVE TO WAIT TWO WEEKS TO GET HIS DRYER FIXED. I WANT MY $100 WARRANTY BACK. JUST GIVE ME MY 100 AND I WILL GO TO LOWES OR HOME DEPOT TO BUY A DRYER. NO ONE CAN WAIT TWO WEEKS FOR A DRYER TO GET FIXED. BUT BOY!!!!WHEN YOU BUY SOMETHING THEY ARE BEGGING YOU TO BUY THE WARRANTY!!!!! DO NOT BUY WARRANTY FROM SEARS. IT SUCKS BIG TIME AND SO DOES SEARS. WHILE ON PHONE A SUPERVISOR WAS ALL COCKY AND HUNG UP ON M E. HHHHMMM I THOUGHT CUSTOMER WAS ALWAYS RIGHT!! WONT EVEN STAND BEHINE THIR WARRANTY. GO TO SEARS.COM AND YOU WILL SEE SAME DAY OR NEXT DAY SERVICE. THAT IS BS. IT WONT HAPPEN BUT THEY ADVERTISE IT. HEY MAYBE FALSE ADVERTISING. MAYBE SHOULD GET AN ATTORNEY AND FIND PEOPLE WHO READ THIS BUT THEN IT WAS NOT TRE. ANYWAY MR CEO OR MR DIRECTORS. HERE IS MY EMAIL CONTACT ME AND GIVE ME BACK MY $100 AND I TAKE MY BUSINESS SOMEWHERE ELSE
3 Updates & Rebuttals
IntheKnow
New Jersey,USA
Normal Time Frame
#2Consumer Suggestion
Sat, November 13, 2010
The average time for an appliance repair is 8-10 days. Washers and dryers do not have priority - this is reserved for refrigeration, the loss of which is more critical. You could have purchased this at Lowes or Home Depot and run into the same situation, even with a service contract. All depends on what area of the country you are in and how many servicers are around.
Fisher/Paykel had a two-year manufacturers warranty for quite a while. What three years did you purchase? From date of purchase? After? If still under mfr warranty, you could have called any other authorized service center - check online.
Is it that bad to use a laundromat once or twice?
Ronny g
North hollywood,California,
USA
ahh..found it...
#3Consumer Comment
Tue, November 09, 2010
I didn't want to believe you made this up so I looked again more carefully..I found this under "repair"....
*Offer only valid with appointments scheduled online.
Appointment must be scheduled by 12:00 p.m. to qualify for same day service. Next day service available for appointments scheduled after 12:00 p.m. Appointments are not available in all markets and on Sundays, holidays or outside of regular business hours. Some services may be performed by Sears-authorized independent contractors. Offer available for in-home appointments only carry-in and drop off repairs excluded from this offer.
If you are included in the market where this is offered, Sears is not making good on what they are promoting online.
Now where you may be misunderstanding..is that this same day service offer has nothing to do with anything promised or written in the terms of your protection plan.
This is what is on the Sears page for repairs also...
You landed at the right place Sears Blue Service Crew can repair virtually any major appliance, no matter where you bought it.
It is a service they offer to anyone regardless of where you purchased the major appliance, it is not a commitment they will always do this because you have the protection plan. The protection plan only states what is covered and for how long. At least as far as I could find.
Ronny g
North hollywood,California,
USA
Where does it say same or next day service for a dryer?
#4Consumer Comment
Mon, November 08, 2010
I understand you are upset. If my dryer went out it would certainly be an inconvenience. And no..I do not work for Sears. I don't even shop there often, maybe twice in my life to buy a hammer or similar.
But I read your report and it says to go to the sears website which I did..then I read through the protection agreements found here...
http://www.sears.com/shc/s/nb_10153_12605_NB_ProtectionAgreements?adCell=WF#advantage
I can not find anything that promises same or next day service for a dryer.
Also, I can not find anywhere on their website where they state "the customer is always right". Whomever coined that phrase either never worked in retail..or it was used to imply the business gives a darn about anything but making a profit. Not always the case...usually not. The customer actually needs to be right to be right, and to be able to back it up.. which is not "always" the case...but sometimes the case. Would "the customer is always right" defense stand up in small claims or any court? I have a feeling most complaints of "bad customer service" is that the customer is upset because the CSR simply told them the truth which customer did not like to hear.
If you can post on this report where it states on the website that they will always service your dryer the same or next day for the life of the agreement, I will then agree that in this case Sears is wrong and the customer is right. I just can not find where it says this.
