- Report: #1399249
Complaint Review: Sears Appliance Repair - Nationwide
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Sears Appliance Repair
Nationwide, USA
Phone:
800-479-6351
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Sears Appliance Repair. Warrantied part on a practically new Kenmore Elite refrigerator is still not repaired after over 2 months. After 2 repair men and at least 7 hrs of run-around over the phone, the problem is still not resolved. Local service company will not return calls, conflicting reports about back ordered parts and no resolution. Meanwhile, we have no refrigerator. Hoffman Estates, Illinois Nationwide
We bought a Kenmore Elite refrigerator in April 2016. It comes with a year warranty, but in June/July 2017, the fridge went out. We were told to avoid LG, so we though we were safe buying a Kenmore. The first repair person we called refuses to work on these refrigerators because he says they go out every year and he does not like customers becoming angry with him, thinking he didn't repair it properly. After having a different private repair technician come check it out, he said the compressor that was out is made by LG and is known to have problems. When we called Sears to order the part, which is still covered by warranty, they said we had to use Sears for repair in order to receive the bad parts and for it to be covered.
The first Sears repair guy could not tell us if it was indeed covered by warranty, and it could possibly cost us around $1K if it wasn't covered. We sent him away and Sears told us we'd have to pay again for another Sears repair man to come (even though they had already diagnosed the problem) if we wanted the part covered under warrantly. After hours on the phone, we got them to send someone out for free. He identified the problem (again) and ordered the parts. After not receiving the parts in the time promised, we again called and they said the parts were back-ordered and would be in by August 31. We had been without a fridge for at least 6 weeks by then. At least 2 months later, we still have not received the parts and are getting conflicting information about whether the parts will arrive or not. We have spent at least a total of 7 hours on the phone with Sears, keep getting the run-around switched from department to department, promised a call back from the local repair department four times now with no return call, and still have no resolution. We are hoping we don't have to hire a lawyer, but nothing else has resulted in a working refrigerator.
