1, Report:
#1513906
Posted Date:
Nov 24 2021
Sears Appliance Repair Nothing but lies and excuses Hoffman Estates IL
Very long story but I'll keep it brief. We purchased the extended warranty, called Master Protection Plan, on our Kenmore Elite front load washing machine. This past January, 2021, we began experiencing a problem with the washer. We contacted Sears calling 1-800-4MY-HOME as instruct...
Entity
Categories: Appliance Repair
2, Report:
#1508528
Posted Date:
May 31 2021
sears appliance repair sold defective part and major run around for a month
I have been a customer of Sears for all of my adult life. I have bought the majority of my appliances there and also repaired my car there 90 percent of the time.I have never been so disappointed. I am a working mother of a disabled child. he is incontinent so it is important to me ...
Entity
Categories: Appliance Service Repair
3, Report:
#1502489
Posted Date:
Dec 03 2020
Sears Appliance Repair Did not follow through with warranty Hoffman Estates Illinois
Broken appliances, charged for parts that did not fix the issue. Second appliance warrantied and no call/show from repair. 7/2020 leaking dishwasher. Parts that were ordered did not fix the problem and was charged $206. After 6th repairman came out, it was finally fixed. They will n...
Entity
Categories: appliance repair, Appliance Service Repair
5, Report:
#1454266
Posted Date:
Jul 31 2018
Sears Home Warranty No service at all, not worth any money Nationwide
Do not sign up for the Sears Home Warranty program! It is run by a company called Homesure of America in Fort Lauderdale, Florida. From our experience, I would call it a total waste of money as they will ignore their own contract terms to avoid paying for repairs and they will not c...
Entity
Categories: Home Warranty Companies, Home warranty, Home warranty company
6, Report:
#1436215
Posted Date:
Mar 27 2018
Sears Home Appliance Repair Damaged another appliance in my kitchen while working on another one. East Ellijay Georgia
In LateDecember I call Sears appliance repair to fix my LG Dishwasher. They didn't know how to fix them. My Dishwasher had an OE read out on the display meaning that it was not draining properly.
The first guy said it was the pump so he ordered a pump and came back two weeks lat...
Entity
Categories: Appliance Repair
7, Report:
#1418611
Posted Date:
Dec 22 2017
Sears Sears Proection Agreements - Better than nothing, but not much better
Sears used to stand behind their appliances and behind their Protection Agreements that are supposed to cover repairs after the initial warranty period.I have several Sears appliances -- some fairly new, some rather old -- all have been under protection agreements since they were fi...
Entity
Categories: Appliance Repair
8, Report:
#1407439
Posted Date:
Oct 20 2017
Sears Appliance Repair Appliances don’t last and service warranty is a rip off Nationwide
M aybe it is the quality of the appliance and not just the repair work. Either way, I will not buy any more Sears appliances for my home, my client's properties or my rentals. I purchased a new stacked washer/dryer in January 2016. It has broken 4 times and each time it has taken o...
Entity
Categories: Appliances
9, Report:
#1399249
Posted Date:
Sep 11 2017
Sears Appliance Repair. Warrantied part on a practically new Kenmore Elite refrigerator is still not repaired after over 2 months. After 2 repair men and at least 7 hrs of run-around over the phone, the problem is still not resolved. Local service company will not return calls, conflicting reports about back ordered parts and no resolution. Meanwhile, we have no refrigerator. Hoffman Estates, Illinois Nationwide
We bought a Kenmore Elite refrigerator in April 2016. It comes with a year warranty, but in June/July 2017, the fridge went out. We were told to avoid LG, so we though we were safe buying a Kenmore. The first repair person we called refuses to work on these refrigerators because he ...
Entity
Categories: Appliances
10, Report:
#1372247
Posted Date:
May 09 2017
Mr. Gross Overcharge for removing sock from Washing Machine pump Raleigh North Carolina
On April 04 2017 the following was sent to Sears after being overcharged by one of their sent contractor for a sox preventing proper water draining. We have been given the run around and forgotten then run around since.
We are unfortunately been forced to write to you after Se...
Entity
Categories: Home Improvements
11, Report:
#1339230
Posted Date:
Nov 21 2016
Sears in Home Appliance Repair I had a refrigerator went out and it is now three weeks and Sears ordered the wrong parts, then changed appt date its three weeks and my ref has not been repaied Honolulu Hawaii
The refrigerator we bought from Sears went out, my wife called Sears Appliance Repair to have it fixed. They gave us a one week appointmint, the repair person said it was a comprssor they ordered the compressor. The they gave me another appointment and another repair person came...
Entity
Categories: Consumer Services
12, Report:
#1323103
Posted Date:
Aug 18 2016
Sears Home Services Sears Appliance Repair Repair Technician Scam Redmond Washington
If I could rate Sears repair technicians any lower I would. Talk about a scam. My mother called them last week because of a water leak behind her refrigerator. Guy shows up and before he even looked at it, he tells her that she really needs a new refrigerator because its over 5 year...
Entity
Categories: Maintenance Companies
13, Report:
#1267021
Posted Date:
Nov 10 2015
SEARS A&E FACTORY REPAIR BAIT & SWITCH by SEARS appliance repair Nationwide
BAIT & SWITCH , Do not walk , RUN from Sears appliance repair (A&E FACTORY SERVICE) I purchased six appliances from SEARS in 2012. When I had a problem with my whirlpool refrigator icemaker,I called SEARS appliance repair . My call to them seemed strange, I asked if I was speaking t...
Entity
Categories: Department & Outlet Stores
14, Report:
#1227990
Posted Date:
May 09 2015
Sears Home Services Sears Appliance Repair Repairman did not show up; LIED about having come and nobody was home Novi, Michigan Nationwide
Our refrigerator was leaking water from underneath. More than a week in advance, I called Sears Home Services in order to schedule a repair. We have bought every major appliance in our home from Sears, and it was the first name that came to mind when needing this repair. What ...
Entity
Categories: Appliances
15, Report:
#1126669
Posted Date:
Feb 26 2014
Ace Appliance Southington CT Does not disclose diagnosis charge and service charges up front Southington Connecticut
We called Ace appliance to repair our washer. I told them exactly what the problem was over the phone and asked if they needed the model number. They said no and would be out the next day. The repair man showed up and without removing the unit diagnosed the problem...
Entity
Categories: Appliances
16, Report:
#1123905
Posted Date:
Feb 16 2014
Allan and Son's www.myapplianceservice.com Charges by your zip code! over priced, ripped off, rate can out to over $400/hr, more than double price on parts too, broken again after 2 weeks canoga park California
I contacted Allen and Son's for a simple repair of a spring activated flap in the lint screen assembly of my dryer. The spring broke? and the flap was stuck in a down position, this did not affect the running of the dryer but I was concerned that something would fall inside th...
Entity
Categories: Appliances
17, Report:
#1114397
Posted Date:
Jan 10 2014
Sears Home Services Sears Appliance Repairs Unreliable Appointment Deceptive Duncanville Texas
My Kenmore freezer stopped working. I called Sears Appliance repair and requested a repairman. Sears scheduled a service call the next day-sometime between 1:00p.m. and 5:00p.m. All this time food is thawing in my broken freezer. I took off work one-half day so I would be ho...
Entity
Categories: Appliances
18, Report:
#1085073
Posted Date:
Sep 17 2013
Sears Home Repair Service Do NOT Call Sears for appliance repair. Memphis Tennessee
Sears appliance repair is awful. The technician came seven days ago, Monday, to repair my Kenmore refrig that I had told them had a fan that stopped working. Instead of bringing along a fan motor just in case, the technician had to order the fan motor. He ins...
Entity
Categories: Consumer Services
19, Report:
#953244
Posted Date:
Oct 10 2012
A & E Appliance Repair Sears Appliance Repair Refuse to narrow 4 hour appt day of appt Internet
This company has the worst customer service as it is located in a foreign country. The repairman doesn't have any parts with him so you have to pre pay and then wait over 10 days to get the part delivered. Then they automatically make an appt without consulting you so yo...
Entity
Categories: Appliances
20, Report:
#944497
Posted Date:
Sep 21 2012
Sears appliance repair RIP OFF BUNCH OF THIEFS Internet, Florida
I called sears to repair my refrigerator, they tried to sell me a warranty plan over the phone for $290 and that would include up to $500 worth of repairs, I declined and said I just wanted for the technician to fix what was wrong. the technician went out and said the part was $120 ...
Entity
Categories: Appliances
21, Report:
#942606
Posted Date:
Sep 18 2012
Sears Appliance Repair Service Sears Home Services Worst service ever - dishwasher repair No clue where their hotlinenis , Internet
Never again will we either buy anything from Sears nor use their repair service. The Bosch dishwasher we bought 6 years ago broke down (never again Bosch). I called Sears for repair, they sold us a $229 maintenance and repair package over the phone (do not buy this!!!). Three weeks ...
Entity
Categories: Appliances
22, Report:
#936722
Posted Date:
Sep 04 2012
Sears Appliance Repair A&E Appliance Complete lack of customer care Santa Rosa , California
This not a rip off report per se: I called Sears Refrigeration repair on Thursday, Aug. 30th. I was given the, first available appointment, Saturday on September 8th! Entirely too long to wait for a refrigerator repair. A local repairman was out on Tues. the day after I c...
Entity
Categories: Consumer Services
23, Report:
#808135
Posted Date:
Dec 12 2011
Sears Appliance Repair A&E Factory Service 3 Attempts to fix a simple water leak from a drain hose Richmond, Virginia
A&E has been out to our home 4 times to fix a simple water leak, 2 times to diagnose the problem, and 2 times to actually make repairs. At the first service call, the technician did not take the time to correctly diagnose the problem. In fact, he didn't even have a flashlight th...
Entity
Categories: Appliances
24, Report:
#804096
Posted Date:
Dec 02 2011
Sears Appliance Repair FALSE CLAIMS ON REPAIR TO JENN-AIR ELECTRIC OVEN BETHESDA, Maryland
I tried to clean my Jenn Air oven with the self-cleaning device. Door would not lock ,made a loud groaning noise. Called Sears Appliance Repair. They sent a technician from AA-1 who looked at it, spent a few minutes determining that I needed a new motor, charged $59, and said he wou...
Entity
Categories: Consumer Services
25, Report:
#591363
Posted Date:
Apr 10 2010
Sears Appliance Repair Service Sears Repair Center Sears Repair Price Gouging Internet
I called Sears repair department to come fix an ice maker that wasn't making ice. The technican quoted me over $300.00 to fix the ice maker. I assumed it would take quite a while to fix the problem and authorized the repair. The technician fixed the problem and was out the door in u...
Entity
Categories: Consumer Services