- Report: #1501277
Complaint Review: Samsung - Ridgefield Park NJ
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Samsung
85 Challenger Road, Ridgefield Park, 07660-2106 NJ, United States
Phone:
(201) 229-4000
Web:
www.samsung.com
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Samsung UBreakIFix Defective Camera Glass on S20 models Ridgefield Park NJ
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Not too long after releasing the S20 series, customers have reported the camera glass spontaneously shattering without impact. Many have theirs in a "Samsung-Approved case" and still find their cameras damages. As of now there are over 500 reports on Samsung's forums,
https://us.community.samsung.com/t5/Galaxy-S20/S20-Ultra-camera-crack/td-p/1293184
but Samsung still blames their customers. They're response is to push people to UBreakIFix, and only UBreakIFix, to spend $100+ on a repair that should cost less than half that (as I fixed mine for under $10). If each of the users that reported the issue did this, it would be around $50,000 in nuance repairs that Samsung and UBreakIFix are comfortably taking from their loyal customers. Samsung claims that they are unaware of the issues when several phone accessory companies are creating products to prevent it like this metal lens protector:
Whether they aren't listening to their customers' complaints or are blatantly ignoring them and running a scam with UBreakIFix. Nonetheless, for a $1000+ device, consumers deserve a great quality device all-around.
Here are some pictures of the defected glass:
