- Report: #1008500
Complaint Review: Royal Caribbean - Miami Florida
-
Author Confirmed
Why?
Royal Caribbean
Miami, Florida, United States of America
Phone:
Web:
royalCaribbean.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Royal Caribbean Royal Romance Paid for a two hour reception for my daughter, received a one hour reception Miami, Florida
We booked our daughters wedding through Royal Caribbean, Royal Romance. We paid almost $6,000 for a two hour reception, two hours of DJ services. The wedding was completely unorganized. Everything ran late. We paid $600 for the two hours of DJ services. He did not start playing until an hour into the reception at my insistance. They did not serve any food until an hour into the reception again at my insistance, at this time, the food was no longer hot. Everything was extremely rushed and very stressful! I would NEVER recommend anyone to use their services. When I called to complain, they refunded me $300 for one hour of the DJ. I should have been refunded half the price of the wedding! My daughters bouquet fell apart as soon as the ceremony was over and we left the room. It was a total disgrace! It was not a happy day at all. I shielded the bridal couple from all of the aggravation and took it all on myself. If I had to do it over, I would insist my daughter and son in law have their wedding elsewhere. It was not the beautiful wedding we were promised.
I made several attempts to contact Royal Caribbean directly and was told I had to deal with Royal Romance who, do not return calls. Very disrespectful! To top it off, my daughter and son in law cruise at least 3 times a year and are diamond members! I feel that Royal Romance is ruining Royal Caribbeans name and that they need to step in and take charge of situations like this!
I made several attempts to contact Royal Caribbean directly and was told I had to deal with Royal Romance who, do not return calls. Very disrespectful! To top it off, my daughter and son in law cruise at least 3 times a year and are diamond members! I feel that Royal Romance is ruining Royal Caribbeans name and that they need to step in and take charge of situations like this!
2 Updates & Rebuttals
Debra
Spring Hill,Florida,
USA
I'm so sorry!
#2Author of original report
Tue, February 05, 2013
Keith,
I am so sorry that you are having similar problems to ours. It was a nightmare for us. If you would like to contact me directly, I can give you all the avenues I used to get them to get in contact with me. My phone is 352-556-3087 or email [email protected] I will help you in any way I can!
Debbie
Keith
Sarasota,Florida,
United States of America
I am also having a nightmare communicating with Royal Romance
#3Consumer Comment
Tue, February 05, 2013
Debra,
You report is absolutely terrifying me. I am at the beginning stages of the exact same nightmare you described. I am due to be married in just about 30 days. I haven't even gotten a confirmation of the time of the wedding, let alone any details. I cannot get Royal Romance to contact me at all. They completely ignore any messages left for them.
I find it very irritating that you must call Royal Caribbean so that a message can be relayed to Royal Romance. Every single call has ended with the Royal Caribbean employee placing me on hold and attempting to find an available Royal Romance employee. This of course never happens. The RC employee takes me off of hold and states the RR employees are all very busy with current weddings. I am asked to leave a message and then I never hear from anyone ever again.
I can't even count how many times I have called or emailed with absolutely no response whatsoever. I was told I would be assigned and contacted by my wedding coordinator 45 days prior to sailing. Of course that has not happened. Now I am just a month away and have no idea what is going on.
Do you have any advice? I'm sure it is too late to get a refund and just have the wedding on the beach in Ft. Lauderdale with a private coordinator. I feel like I am stuck and being taken for a ride. This was supposed to be easier than a traditional wedding. I live in Sarasota, FL and was looking forward to an easy drive over to the ship, an easy wedding and of course partying with family and friends. This has turned into an absolute pain. As far as I know, I am not sure if there is even going to be a wedding as I have gotten no confirmation from Royal Romance except for receipt of my payment.
Seriously, if you have any advice at all I would greatly appreciate it.
